Another good experience :) Made another order here, cause the last one went great :) and this time again a good experience! Took a little longer for it to arrive, but that's probably because of the holidays. Again the packaging could be better, this time nothing was damaged luckily. But they should really improve on packaging. Also tracking doesn't always update properly and it doesn't say when it will arrive.. they could really improve on that too.

Poor customer service The associate sit on the floor behind the counter to avoid interacting with customers. When my daughters ear piercing came out by accident a week later they acted like they did not remember us and insisted on an actual receipt to repeirce her ear even though I had the ear ring in hand. They insisted I have to spend another $80 for a new one. They were very unhelpful and rude.

Really rude & miserable manager at the… Really rude & miserable manager at the Folkestone branch!! After spending a considerable amount of money in store, one item needed returning. She was really rude & sarcastic. Clearly needs more customer service skills. I was tempted to ask for a full refund on everything! It's overpriced in there anyway.

The 2 girls working here are clowns Really really bad service here at the scunthorpe store. Shockingly bad! The store manager (Rosina England)& her child worker friend have zero training in how to run a shop or even deal with a customer. These 2 girls running this shop will lose all customers. They have zero interest in helping a customer & simply don't seem to care about their job. Will never come back to this store again. Hopefully they will be replaced with staff who actually know what they are doing. I feel sorry for the owner of the branch... I hope they read this & realise they have employed clowns who don't care!

Poorly made rubbish I purchased a pair of bracelets for my grand-daughters with "big sis" and "lil sis" beads. They were delighted but disappointedly the elastic broke on both within hours, leaving one of them in floods of tears. I felt I'd cheated them, but in reality it was Claire's that had cheated all of us with shoddy goods. I will not be buying from them again. Sadly I had bought them online and not kept the paperwork.