Poorly made rubbish I purchased a pair of bracelets for my grand-daughters with "big sis" and "lil sis" beads. They were delighted but disappointedly the elastic broke on both within hours, leaving one of them in floods of tears. I felt I'd cheated them, but in reality it was Claire's that had cheated all of us with shoddy goods. I will not be buying from them again. Sadly I had bought them online and not kept the paperwork.

I am more than enthusiastic about… I am more than enthusiastic about Claires. I had my right ear pierced at the first of June and my left ear pierced July 9th. Both of these experiences were really pleasant and positive. Their 3 week healing solution really works extremely well, my right ear was healed in 19 days and I replaced starter ear stud with one I had recently purchased, no issues at all. I HIGHLY RECOMMEND Claires with no reservations at all. THANK YOU CLAIRES very much.

The employees were EXTREMELY RUDE The employees were EXTREMELY RUDE. She close the door to my face while I was talking to her during my return and she didn't want to accept my return even though I had my receipt and the card that I purchased them with. So unprofessional I wish the store director could get back to me because they're is a lot more to it.

Poor customer service The associate sit on the floor behind the counter to avoid interacting with customers. When my daughters ear piercing came out by accident a week later they acted like they did not remember us and insisted on an actual receipt to repeirce her ear even though I had the ear ring in hand. They insisted I have to spend another $80 for a new one. They were very unhelpful and rude.

Waste of Time and Money Don’t even bother wasting time and money. Website and app aren’t user friendly. Items break easily or some earrings don’t connect properly. Cheaper/discounted prices = cheap material. You get what you pay for. invest in good quality items that’ll last longer even if it’s higher priced.