I have only given 1 star as it wont let… I have only given 1 star as it wont let me give less. technical support is dire, they suspended my service saying payment had not gone through, paypal and the bank says it had and i showed them the proof, they had not got back in touch after 2 days to get me back on line so I cancelled it and went elsewhere, I cant stand incompetence. you can get better for cheaper.

Great customer care Only had this a week or so, had a bit of a problem initially but after putting a ticket in on SpiderVpn client area I was called back virtually straight away. My problem was sorted within 15 minutes & all is well. Thank you to all at SpiderVpn great service with understanding IT engineers who care about there customers. Well done - can recommend this service.

Spider VPN had set up a remote session… 12/07/2020 - fault ticket opened 20/07/2020 - Spider VPN had set up a remote session with me to fix my internet issue but never joined instead of they have canceled my ticket. 23/07/2020 vpn not fixed yet, no communication with the seller, rubbish customer service, open ticket cancelled again. 23/07/2020 ticket re opened and @ received from Spider to set up an online session again, will see how it goes. 25/07/2020 Problem has been fixed after 2 weeks of waiting (UK VPN location was not working properly)

VPN connectivity Small technical issue with my router VPN service. Opened a ticket with advice on problem and within 15 mins the support staff had updated the router firmware and relief back asking me to login again etc. problem solved. Excellent service.

Blocks outgoing emails and frequenty get told of 'unusual traffic' by google. Connects OK, and easy to set up, internet works. There are however two major issues with the Spider VPN. 1) Their endpoint IP addresses are frequently on the Spamhaus list for spam email. This means that outgoing email gets blocked by your email provider. Not the email providers fault, they just take note of the Spamhaus list. Spider VPN need to ensure their endpoints are not on the Spamhaus lists. 2) Frequently get error messages out of google saying they have detected unusual traffic from the network and requiring a CAPTCHA to continue. This should not happen.