Really poor customer service Really poor customer service. Had unread tickets for days after cancelling and still being through my PayPal. . Second ticket is for a refund to PayPal. No response. After reading a review to a guy . Exactly same thing happened for him where he went into weeks. Vpn it's self was ok to be fair. I just wasn't using it as it caused lag when gaming . For general streaming it was fine

After 2 days of trying to sort the… After 2 days of trying to sort the issue on getting me back up and running, After reseting the router to flash updated software (I was told to do this) Now I cannot sign into the router dashboard and the customer service is absolutely dire. They are not interested in my issue full stop. I have been polite to them no disrespect to their staff and still I am no further forward. I will look elsewhere for a better service.

I have only given 1 star as it wont let… I have only given 1 star as it wont let me give less. technical support is dire, they suspended my service saying payment had not gone through, paypal and the bank says it had and i showed them the proof, they had not got back in touch after 2 days to get me back on line so I cancelled it and went elsewhere, I cant stand incompetence. you can get better for cheaper.

Spider VPN had set up a remote session… 12/07/2020 - fault ticket opened 20/07/2020 - Spider VPN had set up a remote session with me to fix my internet issue but never joined instead of they have canceled my ticket. 23/07/2020 vpn not fixed yet, no communication with the seller, rubbish customer service, open ticket cancelled again. 23/07/2020 ticket re opened and @ received from Spider to set up an online session again, will see how it goes. 25/07/2020 Problem has been fixed after 2 weeks of waiting (UK VPN location was not working properly)

Blocks outgoing emails and frequenty get told of 'unusual traffic' by google. Connects OK, and easy to set up, internet works. There are however two major issues with the Spider VPN. 1) Their endpoint IP addresses are frequently on the Spamhaus list for spam email. This means that outgoing email gets blocked by your email provider. Not the email providers fault, they just take note of the Spamhaus list. Spider VPN need to ensure their endpoints are not on the Spamhaus lists. 2) Frequently get error messages out of google saying they have detected unusual traffic from the network and requiring a CAPTCHA to continue. This should not happen.