I have only given 1 star as it wont let… I have only given 1 star as it wont let me give less. technical support is dire, they suspended my service saying payment had not gone through, paypal and the bank says it had and i showed them the proof, they had not got back in touch after 2 days to get me back on line so I cancelled it and went elsewhere, I cant stand incompetence. you can get better for cheaper.

Very poor customer service I purchased a 2 year vpn product from spider vpn in September. For the past 2 weeks I unable to access the service. I have raised this with spider vpn customer service online ( apparently this is the only way of contact ) The support given from customer Service has been very poor. They take nearly 24 hours to reply and when they do, they are unable to resolve the issue. I have asked for someone to contact me to which I stil have not had a reply. So basically I have paid for 2 year service but I am unable to access the service. I would not recommend this vpn provider as I have experienced very poor customer service.

Let me just say the spider VPN is the… Let me just say the spider VPN is the BEST without a doubt for speed for customer services everything I have tried many VPN'S over the year's all so so-called best that you see advertised everywhere not even one comes close to spider VPN. DONT TAKE MY WORD FOR IT TRY AND COMPARE FOR YOURSELF I GUARANTEE YOU won't BE DISSAPOINTED

It works great Thanks to SpiderVPN's Support Team, my connection troubles were fixed. I am now enjoying fast and stable traffic. Original review - 09/13/2019 : Bought a pro router package. Installed it and all was perfect. But depending on the location used, the router disconnects frequently. For example, impossible to use the Norway or Australia. Connected to Netherlands, it disconnects frequently. Connected to Italy, it is stable.

Excellent is less for spider VPN team. Excellent is less for spider VPN team. Starting from scratch , answering my silly queries to placement of the order and accepting request to add a VPN location , was a breeze . Super helpful team and top notch company which listens to its customers. Very rare to find companies alike spider VPN these days. Outstanding. Waiting for router to arrive and services to begin. Excited. I am not worries since I know the team spider VPN shall stand by me. Best of luck guys.