Excellent is less for spider VPN team. Excellent is less for spider VPN team. Starting from scratch , answering my silly queries to placement of the order and accepting request to add a VPN location , was a breeze . Super helpful team and top notch company which listens to its customers. Very rare to find companies alike spider VPN these days. Outstanding. Waiting for router to arrive and services to begin. Excited. I am not worries since I know the team spider VPN shall stand by me. Best of luck guys.

Great VPN Router I was recommended too buy a Spider VPN by a friend as I spend months abroad. Purchased a Spider pro from Amazon worked great in Uk, brought too my house in Portugal had a few problems would not work. Connected the support team who responded very quickly too every message in the end sent me a new router with in 24 hours. Fantastic service great product works great would recommend it .

After 2 days of trying to sort the… After 2 days of trying to sort the issue on getting me back up and running, After reseting the router to flash updated software (I was told to do this) Now I cannot sign into the router dashboard and the customer service is absolutely dire. They are not interested in my issue full stop. I have been polite to them no disrespect to their staff and still I am no further forward. I will look elsewhere for a better service.

After talking to guys at spider I am no…not a happy bunny After talking to guys at spider I am no where near to being happy despite previous review ......it would appear that although the router is connected I am still on my isp which is sky I have tried to go to several torrent sites and immediately had a sky message appear to say this site is blocked . It seem s my router doesn’t work at all . I find it partially frustrating to be unable to talk to the tech guys on telephone and only via there website on chat . If it’s not possible to sort out on phone maybe I could get to Washington to exchange the router for another one.

Had problems with BBC Iplayer on my TV… Had problems with BBC Iplayer on my TV and Iphone. They sorted this out. All working now.