Really poor customer service Really poor customer service. Had unread tickets for days after cancelling and still being through my PayPal. . Second ticket is for a refund to PayPal. No response. After reading a review to a guy . Exactly same thing happened for him where he went into weeks. Vpn it's self was ok to be fair. I just wasn't using it as it caused lag when gaming . For general streaming it was fine

It works great Thanks to SpiderVPN's Support Team, my connection troubles were fixed. I am now enjoying fast and stable traffic. Original review - 09/13/2019 : Bought a pro router package. Installed it and all was perfect. But depending on the location used, the router disconnects frequently. For example, impossible to use the Norway or Australia. Connected to Netherlands, it disconnects frequently. Connected to Italy, it is stable.

After 2 days of trying to sort the… After 2 days of trying to sort the issue on getting me back up and running, After reseting the router to flash updated software (I was told to do this) Now I cannot sign into the router dashboard and the customer service is absolutely dire. They are not interested in my issue full stop. I have been polite to them no disrespect to their staff and still I am no further forward. I will look elsewhere for a better service.

They suspended my service 3 months in a… They suspended my service 3 months in a row for non payment even though I had paid via PayPal. Each time I was forced to log a ticket and give them the payment id which took days for them to respond to. On the third time I decided to cancel and go to another provider.

After talking to guys at spider I am no…not a happy bunny After talking to guys at spider I am no where near to being happy despite previous review ......it would appear that although the router is connected I am still on my isp which is sky I have tried to go to several torrent sites and immediately had a sky message appear to say this site is blocked . It seem s my router doesn’t work at all . I find it partially frustrating to be unable to talk to the tech guys on telephone and only via there website on chat . If it’s not possible to sort out on phone maybe I could get to Washington to exchange the router for another one.