Step by Step This team is dedicated to serving their customers. Since day zero, they were always helpful, knowledgeable and eager to go the extra mile. Even more so, they explained to me all the processes between the purchase and the delivery. Days before the delivery, they sent me a document on managing and moving my spa to its final location. All these details just show how much attention to the details they have to support their customers.

Good customer service Spa delivery was flexible. When I called about a question, a human picked up right away! Emailed me the info I needed. Took off one star because there is nothing clear in print about how to set up chemicals for the first time. Panel buttons, jet controls not clear in manual

Delivery delays Delivery of hot tub has been very frustrating! On first delivery date promised, it never arrived & there was no communication as to why. Then call to distributor- never called me back after saying they would within 45 minutes. Third call they promised delivery this Monday,5 days after original date - so fingers crossed that it really happens!

Great customer experience; Impressive tech made communicating easy Impressive tech made communicating easy. I thought I may be getting a bot, but Tim and Hannah worked like a well oiled machine to answer questions, make recommendations and helped us order with ease. Purchasing online with a personal touch - hard to find and they nailed it!

California Dreamin' The whole order-to-delivery took only 8 days. The hot tub is electric and with our new solar panels this is an added delight to be off gas. My wife and I can't believe the beauty and comfort that this brand new jacuzzi has added to our lives and bones. We soak every morning before work and our bodies feel revived and ready for the day. We are also glad that we purchased the steps and the cover lift; these added items have helped to make getting in & out very easy.