Jerilynn Mease
GBWhen i called to ask questions the… When i called to ask questions the phone was actually answered by a live person. I spoke to Dan and he was very helpful and patient with me
Kelly Pardue
GBGreat customer experience; Impressive tech made communicating easy Impressive tech made communicating easy. I thought I may be getting a bot, but Tim and Hannah worked like a well oiled machine to answer questions, make recommendations and helped us order with ease. Purchasing online with a personal touch - hard to find and they nailed it!
Jeffrey Lewis
GBGreat hot tub Price was a good buy, was delivered on time. The gentlemen unloaded it and helped me position it on my wood base. Installation instructions were easy to follow. We have had it up and running for 3 months now, no complaints at all.
Miryt Furiosi
GBGood customer service Spa delivery was flexible. When I called about a question, a human picked up right away! Emailed me the info I needed. Took off one star because there is nothing clear in print about how to set up chemicals for the first time. Panel buttons, jet controls not clear in manual
krysta percaccio
GBDo not buy the Lifesmart Paradise DLX… Do not buy the Lifesmart Paradise DLX (LS450DX) 7-Person 22-Jet Plug and Play Spa! I had this hot tub for two months and it stopped working. I had to have a technician come to my house to try to figure it out. The manufacturer mailed me the part that was needed to fix the tub. However, they mailed the wrong part! This caused me to have to have my technician come back. Not only did the warranty company Watkins Wellness refuse to pay for the second visit from my technician which was entirely their fault but they only refunded me for half of the cost that it actually cost me to repair the hot tub that I only owned for two months. Not only that, this hot tub SUCKS if you live in cold climates. I live in PA and this hot tub cannot hold the heat in the winter. I can never get it above 70 degrees and I have TWO insulated covers on it. I tried letting outlet spas know about my terrible experience with watkins wellness and all they did was mail me two filters....I spend thousands of dollars but thanks so much for the filters..?