Anne Pockrus
GBReal people to answer your question So far they have made the decision to purchase a hot tub as easy as possible. There is a real person to answer questions via chat which is a nice change from other companies who strictly use AI.
Jerilynn Mease
GBWhen i called to ask questions the… When i called to ask questions the phone was actually answered by a live person. I spoke to Dan and he was very helpful and patient with me
Barbara Bechtold
GBWhen I had questions about when to… When I had questions about when to order due to travel plans I got good advice. Unfortunately I felt I had to order 3 days earlier because of website advising of very limited resources. Please advice me of any additional steps I could take to ensure a satisfactory delivery since I won’t be a available to receive phone calls till October 4 th. FHA k you for all your help and good advice so far
Wil from Utah
GBI called customer service before I purchased I called customer service before deciding to purchase and spoke with Kathy who was very personable and patient with all my questions. She made me feel like every question I had was important and was more than willing to help me in every way. After we concluded on the phone, I felt very good about making my order for the LS300 plus 3 person spa.
Derrick
GBStep by Step This team is dedicated to serving their customers. Since day zero, they were always helpful, knowledgeable and eager to go the extra mile. Even more so, they explained to me all the processes between the purchase and the delivery. Days before the delivery, they sent me a document on managing and moving my spa to its final location. All these details just show how much attention to the details they have to support their customers.