Matt was so knowledgeable about all of… Matt was so knowledgeable about all of Sunlighten’s products. He was a pleasure to work with-can’t wait to receive my sauna!

Product seems ok; no manual included; customer service unhelpful; sales team harasses you Product - Solo System - received timely, no issues. Outer box was damaged but inside box was fine. Sales Team - harassment level number of calls/texts/voicemails. They just do not stop even after telling them to stop contacting. Customer Service - not helpful. Manuals were not included with the shipped product based on claims that they do everything "digitally." Sounds more like being cheap on printing proper manuals to include with products. That in itself is bizarre given prices of the products. Was told to call a number to get a copy, or "use my phone" when I mentioned I will not be reading a manual on a laptop. I don't think including a manual with the product is an unreasonable request. By the way - every other company with any sort of a product does (even on 20 dollar Amazon items).

We purchased our Sunlighten M pulse Spa… We purchased our Sunlighten M pulse Spa in November. It then took us until January before it was delivered. It only worked three months and two weeks ago BROKE. We were told it was the light panels and that it has been an issue with other customers too. I just received an email saying that they are out of the replacements and that they have NO IDEA when it will be fixed. I am beyond livid. I paid almost $14,000 for this sauna and now it is useless.

Loved working with Daisy Loved working with Daisy! Our new Signature 2 person sauna is amazing! We use it everyday. Heats up to 124 in 30 min. Then to 144 in an hour. It is gorgeous. We got basswood. Delivered in 8 days! Delivery was well communicated and they put it in our garage. Easy install with 2 people. Speakers are awesome! Bench is comfy. We did have to pay an electrician to run the correct wires, but worth it!!

Meh…. OK. It does get hot. After 45 minutes. That’s the best I can say about it. The App and user experience is atrocious. I’ve never sat in it and turned it on without having to reset or update something. Error codes pop up 1/3 of the time where I have to unplug it. The other times it does nothing when I hit go. Trying to use the app in my phone is a waste of time unless I’m sitting in it and connected via Bluetooth. The lights in it worked properly once or twice. I gave up on those. Thinking you can connect to this away from the house to preheat it? HA! Waste of time trying. I can connect to my barbecue anywhere. I’m not new to this type of stuff. I’m absolutely shocked how poor the interface is with this. My in laws got one at the same time and they have the same issues. Once I do get it going though I do get a sweat with IR hitting my back and sides. My legs stay a nice cool temp though as the infrared doesn’t hit anything below the waste. Kind of irritating. Oh yeah, putting it together isn’t as easy as you’d think. It doesn’t just go together like it should. Maybe the software will improve but I think they used the cheapest stuff they could find. Good luck.