Misrepresentation We recently purchased a sauna after a great deal of research to find an American made sauna that would work in our older home. Select Saunas had one on their website that seemed to fit our needs. The website clearly stated it was 15 amps but on arrival, we discovered that it is 20 amps which our circuitry cannot support. The literature in the box also indicates 15 amps. We reached out to customer service who initially advised us to purchase an adapter. After speaking to an electrician, they advised against it. I reached out to customer service again only to be told that we would need to pay return shipping as well as a 25% restocking fee. Why should I have to pay for their inaccurate advertising and misrepresentation of the product? Not trustworthy at all.

So I was very doubtful in the beginning… So I was very doubtful in the beginning since I didn't really know if they were credible or not, but after having a short call with customer support, I instantly felt reassured in their competence in helping me in my special situation. Thank you Select Saunas for helping pick my new favourite sauna!

Tracking missing order I had an order that I did not receive & contacted the company. Chris A. responded very quickly & tracked down the issue & sent out another product. I would highly recommend this company.

Overall sound experience Overall sound experience. I had some damage via shipment that was hidden, but I was taken care of after this was disclosed to the vendor. Love the product, works great!

This was a horrible experience from… This was a horrible experience from beginning to end. Although they did communicate after over a month of nonstop emails, i didn’t receive product until 2 months later. When shipment arrived the loader didn’t have tool adn pallet broken. (Had to manually unload sauna). To be fair, Chris was responsive after asking to send extra parts because of cheap wood. However , new parts were incorrectly milled and the whole sauna was off balance. This Sauna was made very low quality for the price I paid. Wouldn’t recommend select sauna. They have a good sale until order is made and now nobody is responding to my discrepancy. Very disappointed in product and customer service. Find someone else that has better quality and honest salespeople.