A+ Excellent Customer Service and Awesome Sauna! I purchased the Madison sauna and absolutely Love it. Mark was fantastic, very helpful. The Sauna shipped quickly, was packed well and the shipping company was excellent, they delivered the sauna right into my garage. The Sauna was a breeze to assemble and I couldnt be happier. Thank you Select Saunas!

Received quick responses from several… Received quick responses from several staff members. They went above and beyond with reaching out the delivery team to make sure they were in contact with us. Their team provided technical documentation and support when we needed it. Thank you.

Great customer service, high quality sauna products! They answered my call immediately and were really helpful in helping us find a sauna that would fit our requirements. We ended up ordering the Thermory No. 63 and after a few weeks the sauna was up and running in our backyard. We are amazed by the quality of the barrel and how smooth the wood is, both interior and exterior. Thought heat distribution would be uneven since it's a barrel but don't notice much difference anywhere. Pleasantly surprised to find how great and stylish the HUUM Drop 9 kW heater looks in our sauna compared to the pictures. It makes the sauna look super luxurious in combination with the dark Thermowood. Highly recommend Select Saunas for their great customer service and the quality products. We couldn't be happier!

Great product with the best price… Great product with the best price around. Shipping was fast and everything arrived in perfect condition. It also arrived exactly as estimated during checkout. Only criticism would be that there was no communication between the order confirmation and the trucking company calling to schedule delivery several weeks later.

The lack of response is astounding The lack of response is astounding. No live chat, returned emails, or phone calls. It’s quite unsettling when many customers are spending in excess of $10K on their purchase with no idea if and when they’ll actually receive it. Lead times online are completely misstated. 3 weeks passed on a non-custom order and it’s still “preparing to ship” and no one returns messages on any communication platform to provide an update. Get the impression they’re shutting down shop. Chris seems to respond to reviews doing damage control repeating poor excuses. Don’t purchase from here.