Misrepresentation We recently purchased a sauna after a great deal of research to find an American made sauna that would work in our older home. Select Saunas had one on their website that seemed to fit our needs. The website clearly stated it was 15 amps but on arrival, we discovered that it is 20 amps which our circuitry cannot support. The literature in the box also indicates 15 amps. We reached out to customer service who initially advised us to purchase an adapter. After speaking to an electrician, they advised against it. I reached out to customer service again only to be told that we would need to pay return shipping as well as a 25% restocking fee. Why should I have to pay for their inaccurate advertising and misrepresentation of the product? Not trustworthy at all.

HSA approved and quick delivery The selection process was fun and the options many. The shipping scheduler communicated every step and the freight / delivery driver went the extra step and delivered the pallet down the driveway to my garage door. Assembly was a breeze with little help.

So I was very doubtful in the beginning… So I was very doubtful in the beginning since I didn't really know if they were credible or not, but after having a short call with customer support, I instantly felt reassured in their competence in helping me in my special situation. Thank you Select Saunas for helping pick my new favourite sauna!

Outstanding service, great selection. Outstanding service, fast shipment and competitive price for my sauna orders. Select Sauna is now my favorite sauna store. Thank You.

Received quick responses from several… Received quick responses from several staff members. They went above and beyond with reaching out the delivery team to make sure they were in contact with us. Their team provided technical documentation and support when we needed it. Thank you.