t'was good at first but then I encounter a problem on sending text messages So far it was good though it's a little pricey but then again I've experienced a problem on sending outbound messages in which I can no longer send or receive any more messages within the billing period..that was awful, it's the purpose of my subscription to callrail but then again I can't use it?....need to solve this before I change the rate I gave

CallRail has some great features that… CallRail has some great features that make my marketing so much easier with quick texts and calls through the seamless operation between desktop and app. The reason I didn’t give it 5 stars is mostly because I need to be able to receive and send pictures and links. That is not possible at this time. I also don’t have unlimited texts, but they are relatively cheap. Just wish I could avoid giving out my private number for that. Adding something like google voice just seems redundant.

they hold you hostage & platform sucks if you are looking to leave their services everything becomes impossible. There is no way to download all your past recordings before leaving. The reason why I left their platform to CallTrackingMetrics was: - search within their platform is slow - customer service is weak - buggy

Easy, Fairly Robust, and Inexpensive CallRail has an easy setup, and the numbers are mostly clean; no less so than other call tracking companies. I do wish there was we more options for trigger dynamic number insertion for campaign with many different sources. There are a decent amount but not quite enough. CallRail remains the best of the half dozen or so that we've tried. Also, the pricing model is a bit odd for an agency setup. The account structure is fine for agencies, but the way the pricing scales is odd.

I love the company, but.... I love the company, they used to have a goof professional technical support. But some time ago something happens, looks like they moved all tech calls to a call center or similar. Ladies on the prone has no desire to help or understand, they just push you to read a support article