Avoid if you value your business... The platform was great, until... They decided that they were going to ban call forwarding to mobile phones in the UK as it was "too expensive" for them. Because almost all my clients use mobile phones, yep you guessed it, they stopped getting calls. CallRail never informed me of this at any point until I contacted support with the issue. I lost many clients because of this, thousands of £ worth of damage done to my business, not to mention my reputation. Any decent company would have just passed on the extra expense by increasing the price, or adding an additional package for mobile phones at a premium, but no, they just banned them altogether. I have no words, if you value your business, DO NOT use this company in the UK at least, but I wouldn't trust them anywhere after this. AVOID!!

CallRail does an awesome job of… CallRail does an awesome job of routing, tracking and recording my phone numbers. The ease of setting up call flows and adding new tracking numbers is seamless. The software can get a little pricey if you send a lot of texts or use a lot of minutes, but overall it's worth it. I highly recommend CallRail for any business looking to track their phone calls and use numbers other than their cell phones for a more professional look.

4 Stars for Good Customer Management I had initial issues with Callrail. I used their software but faced some problems. Eventually Callrail were able to refund my money displaying good customer relationship management.

So much better than the competition Our agency was using another call tool for years. We stayed with that company as long as we did simply because we never took the time to research other options. When we finally did and found CallRail we immediately fell in love with it. We have now been using CallRail for almost a year and we absolutely love it. The user interface is modern and really easy to work with. The DNI script / WordPress plugin is short and simply works and we love how well it integrates with Google Analytics and AdWords.

CallRail has the best support team CallRail is a great tool and has the best support team of anyone we work with. Everyone is friendly, knowledgeable, and helpful. We don't run into actual issues with the platform itself, but anything we have encountered has been addressed and resolved quickly. CallRail is also great at taking feedback and making actual product changes and feature additions based on such requests.