The product was beautiful and high… The product was beautiful and high quality. We are very pleased with our purchase! The only drawback for me was the the delivery company called and scheduled delivery for a Thursday in a 3-4 hour window, but they dropped it off two days early. I was supposed to make sure the product was correct and not damaged before I accepted it, but did t have the chance. Luckily everything was fine.

I’ve been waiting over a week just to… I’ve been waiting over a week just to receive an RMA and shipping label for a return. These days returns shouldn’t be this hard, I feel like this is still the ‘90s having to take this long. Also restocking fees and shipping fees associated with returns weren’t made aware to me at time of purchase. My box that I’m returning showed up with dented sides and now there’s the potential your company won’t take my return back because the box isn’t in “perfect condition” even though that’s how it showed up on my doorstep. Pretty antiquated policies if you ask me

Will never order from here again Did not ship within the ten days as promised. I called to cancel order and miraculously the order was in route. I called the freight company and the item had not been picked up from vendor. I called again to cancel and get a refund, showing that I tried to cancel before item shipped. US Bathstore refused to cancel and refund, told me to refuse order when it arrived and a refund would be issued once they received the item back. I ordered the item on 12/24 and have been going back and forth trying to get a refund. I am getting ready to go to the credit card company and file a fraud case.

We ordered 4 and you send us only one… We ordered 4 and you send us only one and we still did not get a credit from you

Horrible Experience Horrible Experience. This company uses a terrible freight company - they dropped my mirrored cabinet in front of trash cans - no signature, not even a doorbell ring. When I contacted them about potential missing pieces, I had to email them repeatedly to get a response. Not timely customer service. I do not recommend them.