Sold me a discontinued item and left me on read. Ordered an electric sauna heater for a job. Got an email 9 days later saying the unit was not just out of stock, but discontinued. Contacted customer support who said they would have their sales team find an alternative unit in stock and email me the options that day. Never heard back, and the discontinued product page is still up taking orders. Atrocious business.

The product was beautiful and high… The product was beautiful and high quality. We are very pleased with our purchase! The only drawback for me was the the delivery company called and scheduled delivery for a Thursday in a 3-4 hour window, but they dropped it off two days early. I was supposed to make sure the product was correct and not damaged before I accepted it, but did t have the chance. Luckily everything was fine.

I received my items in a timely manner… I received my items in a timely manner and in mostly good condition, but they did not communicate. I reached out several times regarding no information on my shipment. So I did not know if things were coming or delayed. They barely got back to me and just stated watch your email for updates (never rec'd) then one day out of the blue a shipping company reached out saying my items were in town. Too bad, I am less likely to shop here because of this experience.

Will never order from here again Did not ship within the ten days as promised. I called to cancel order and miraculously the order was in route. I called the freight company and the item had not been picked up from vendor. I called again to cancel and get a refund, showing that I tried to cancel before item shipped. US Bathstore refused to cancel and refund, told me to refuse order when it arrived and a refund would be issued once they received the item back. I ordered the item on 12/24 and have been going back and forth trying to get a refund. I am getting ready to go to the credit card company and file a fraud case.

I’ve been waiting over a week just to… I’ve been waiting over a week just to receive an RMA and shipping label for a return. These days returns shouldn’t be this hard, I feel like this is still the ‘90s having to take this long. Also restocking fees and shipping fees associated with returns weren’t made aware to me at time of purchase. My box that I’m returning showed up with dented sides and now there’s the potential your company won’t take my return back because the box isn’t in “perfect condition” even though that’s how it showed up on my doorstep. Pretty antiquated policies if you ask me