Beautiful variety wrong top The vanity is beautiful but I ordered a white top, I received a marble top. Not what I wanted. It was too late to refuse and get the right top for the time of my remodel. I hope for future they re assess the orders and send the correct merchandise the customer ordered especially for the price. Otherwise the vanity is exactly what I wanted and expected in quality.

Will never order from here again Did not ship within the ten days as promised. I called to cancel order and miraculously the order was in route. I called the freight company and the item had not been picked up from vendor. I called again to cancel and get a refund, showing that I tried to cancel before item shipped. US Bathstore refused to cancel and refund, told me to refuse order when it arrived and a refund would be issued once they received the item back. I ordered the item on 12/24 and have been going back and forth trying to get a refund. I am getting ready to go to the credit card company and file a fraud case.

Sold me a discontinued item and left me on read. Ordered an electric sauna heater for a job. Got an email 9 days later saying the unit was not just out of stock, but discontinued. Contacted customer support who said they would have their sales team find an alternative unit in stock and email me the options that day. Never heard back, and the discontinued product page is still up taking orders. Atrocious business.

NOPE! They may be amazing, but were not for me. I placed an order yesterday early morning for a vanity top, got an email fairly quick confirming the order, ok good so far. Then mid afternoon another email, with a story about damaged items in their warehouse but not to worry they found someone else but it will cost additional shipping, but not to worry they will cover 50% my portion will ONLY be $100 over the price I paid few hours earlier. GTFOH!

I received my items in a timely manner… I received my items in a timely manner and in mostly good condition, but they did not communicate. I reached out several times regarding no information on my shipment. So I did not know if things were coming or delayed. They barely got back to me and just stated watch your email for updates (never rec'd) then one day out of the blue a shipping company reached out saying my items were in town. Too bad, I am less likely to shop here because of this experience.