I cannot get any audio after ripping… I cannot get any audio after ripping dvd. I can’t seem to get hold of customer service and not having much luck with several extensions I have tried. I have a Mac computer if this makes any difference.

I've been using VideoByte since around… I've been using VideoByte since around 3 Months, first the free plan, but since a few Weeks i bought the Month Subscription and im very happy with VideoByte. I'll probably extend my subscription once its over. I can only recommend this!

Product not working on MacBook Product not working on MacBook. After three months of trying being helped by customer service I give up. A solution does not come, their only solution consists of the tip to download the program again. A really crappy experience. April 2024: Of course I also contacted customer service in response to the response to my review. My last attempt is now a week ago. No reaction at all. Really outrageous when you look at what you pay for the product. Don't buy! I repeat: don't buy!

They do not honor their guarantee Asked for refund within hours of buying after comparing to another Blu-ray ripping software. States on their site that they offer a 30 day money back guarantee. Beware. They do not honor it. You have to go to their page on the “guarantee” to read the fine print about what they consider acceptable circumstances for a refund.

Could Be Better While it turned out that I had a defective Blu-Ray player in my PC, it was never suggested by VideoByte makers that I investigate that possibility. As a troubleshooter, that might have been one of my first questions: Have you checked the reliability of your BD-DVD player? I am NOT a troubleshooter; I sought help from the "professionals" who repeatedly and routinely asked questions about the functionality of the software and how I was using it. It all turned out to work just fine in the end although converting Blu-Ray disks to mp4 is a long and time-consuming process, which the Seller never explains. Thank you for your help.