The representative was friendly professional and informative and replies quickly I highly recommend this product and give the customer service five stars for being friendly and informative and profess I give the representative five stars for giving me the information that I needed promptly friendly and professionally and would reply every time I would email asking a question. Their customer service is five stars as well as the product.

Great softwBest software to digitize and backup DVDs.are to digitize all DVDs. Great software to digitize all DVDs. I am happy to have found such a tool. This means I can finally save my DVD collection digitally. Big thank you to VideoByte!!! I can only recommend!!! Easy to use and super fast implementation. Greetings

BluRay/DVD Ripper Not Working I purchased the BluRay/DVD ripper program back in December because I was seeing their add online that this program RIPs ALL DVD & BluRays. I have majority DVD’s and this program in 4 months has failed after 10% on over 20 DVD’s and it is getting worse! I have reached out to customer service, left comments, provided logs, provided pictures, provided the drive I am using and NOTHING. Instead of this program getting better, it is getting WORSE! For what I paid for this program, free rippers do a better job than this program! I cannot recommend and strongly suggest not buying this product as it is false advertisement.

Product not working on MacBook Product not working on MacBook. After three months of trying being helped by customer service I give up. A solution does not come, their only solution consists of the tip to download the program again. A really crappy experience. April 2024: Of course I also contacted customer service in response to the response to my review. My last attempt is now a week ago. No reaction at all. Really outrageous when you look at what you pay for the product. Don't buy! I repeat: don't buy!

They do not honor their guarantee Asked for refund within hours of buying after comparing to another Blu-ray ripping software. States on their site that they offer a 30 day money back guarantee. Beware. They do not honor it. You have to go to their page on the “guarantee” to read the fine print about what they consider acceptable circumstances for a refund.