Could Be Better While it turned out that I had a defective Blu-Ray player in my PC, it was never suggested by VideoByte makers that I investigate that possibility. As a troubleshooter, that might have been one of my first questions: Have you checked the reliability of your BD-DVD player? I am NOT a troubleshooter; I sought help from the "professionals" who repeatedly and routinely asked questions about the functionality of the software and how I was using it. It all turned out to work just fine in the end although converting Blu-Ray disks to mp4 is a long and time-consuming process, which the Seller never explains. Thank you for your help.

Bought this Blu-ray player for my Mac Bought this Blu-ray player for my Mac. Won't download. Been trying to get ahold of the company for a week and they won't return emails. Follow up - after leaving this review, they did reach out to me and helped get the app up and running. So they read these reviews - so stay on them and it seems they'll respond

The representative was friendly professional and informative and replies quickly I highly recommend this product and give the customer service five stars for being friendly and informative and profess I give the representative five stars for giving me the information that I needed promptly friendly and professionally and would reply every time I would email asking a question. Their customer service is five stars as well as the product.

Great software Great software, had an issue with my licence as I had to reinstall due to buying a new Mac and the company responded quickly to reset my licence.

Transfer Licence to Another PC The support team quickly transferred my license to another PC