I cannot get any audio after ripping… I cannot get any audio after ripping dvd. I can’t seem to get hold of customer service and not having much luck with several extensions I have tried. I have a Mac computer if this makes any difference.

Easy to use ripping software Great easy to use interface and can rip videos very quickly. I'm currently using MakeMKV and Handbrake but will be looking to purchase a licenses for Videobyte to unlock all it's features.

This seems like a scam The product is good. However, my activation code has stopped working. I have sent them two inquiries without response and without receiving an email confirmation that they have received my inquiry. This seems like a scam. It's a sad because the product is good when it works.

Could Be Better While it turned out that I had a defective Blu-Ray player in my PC, it was never suggested by VideoByte makers that I investigate that possibility. As a troubleshooter, that might have been one of my first questions: Have you checked the reliability of your BD-DVD player? I am NOT a troubleshooter; I sought help from the "professionals" who repeatedly and routinely asked questions about the functionality of the software and how I was using it. It all turned out to work just fine in the end although converting Blu-Ray disks to mp4 is a long and time-consuming process, which the Seller never explains. Thank you for your help.

This is a scam it seems. Just stealing peoples money! I purchased a tier level for $130 plus tax which clearly stated as one of the benefits would be full technical support for the products I purchased. I have been trying relentlessly to get in touch with their so called technical support team and no one has responded whatsoever! I honestly feel this is not legitimate and is a scam. The software I purchased would not even download. I will also be writing to the better business bureau to share my experience. Completely bogus! I’m demanding an immediate refund! Update response to VideoByte: My order number is: 923279133 Oh so now after reaching out like 10 times through your proper channels listed ‘trouble ticket’ , that you simply never responded to, it would take this negative review to catch your attention?? Typical scammers! Above is my order number so either refund my card in full or I will file a fraud claim with my banking institution! I want nothing to do with a company that behaves in such a deceptive manner! Offering customers things that actually don’t even exist as it turns out! Ironically several other reviews on trust pilot have reported the same thing so don’t pretend you are all interested and noble now! Far too late for that! Angrily, Scott