Product not working on MacBook Product not working on MacBook. After three months of trying being helped by customer service I give up. A solution does not come, their only solution consists of the tip to download the program again. A really crappy experience. April 2024: Of course I also contacted customer service in response to the response to my review. My last attempt is now a week ago. No reaction at all. Really outrageous when you look at what you pay for the product. Don't buy! I repeat: don't buy!

Bought this Blu-ray player for my Mac Bought this Blu-ray player for my Mac. Won't download. Been trying to get ahold of the company for a week and they won't return emails. Follow up - after leaving this review, they did reach out to me and helped get the app up and running. So they read these reviews - so stay on them and it seems they'll respond

so far I have written 5 support emails… so far I have written 5 support emails and received no response. the release code does not work so I have paid for something that is inaccessible. There seems to be no email, phone or address to contact- it seems like a scam

Great service Great service: Bought the software at the beginning of December, but only tried to install it yesterday. I noticed that I had lost the email with the download link or registration code. At first I was skeptical because the payment went to “digitalriver”. I wrote an informal email and received release data at short notice. Thank you very much. Software has only been tested briefly so far. Easy to use and even in German. The first attempts worked straight away. I am very happy with the purchase.

Great service Having only recently bought their products, my desktop crashed and I had to replace it. I lost my software. I wrote and explained my situation and had a swift positive response that means within a day or so I was able to use the software again. Great service