0 would be a more accurate depiction 0 would be a more accurate depiction. Please be aware that this company has claimed their site and thus, it’s reviews publicized. They outsource most customer service support and will not cancel your subscription: no matter how many times you click cancel, chat or call!!! They fraudulently charge inflated billing for services never accessed, usable or subscribed by the consumer. Be very LEARY and read their agreement. They issue no guarantee that the services paid for are able or actually rendered. This is the legal term for “Breach for Cause”. STAY AWAY! If you do choose to use, be sure to submit a fraud lock on your account when you choose to terminate. It is the ONLY way you will actually stop them from continuing to charge. IN RESPONSE: Please do your due diligence and listen in on the phone calls with TODD, Customer Service Manager. Not only did he willfully lie, but he also misrepresented the company, was rude, refused to correct the error, still have not yet received the cancellation notification and billing monthly for services since 2018! It apparently showed it has not been used, we spoke regarding my attempts (via my wife as well) to cancel back in January 2019. He spat back erroneous information regarding log ins and now account has suspended, so I have yet to even see a single document for billing, usage, faxes (can't charge for junk faxes from your litigation competitors...) or anything else. What I CAN PROVIDE IS PROOF: proof that your company charged twice the amount originally agreed upon, there is not a single fiber of documentation in agreement for any additional services, it HAS NOT been used, and was cancelled back in January 2019, without a single notification or response since. That is until I noticed this charge incidentally. I have reported and will seek retribution.

Evoice Showed What They Are About... I am adjusting this review to a 4 star because the company completely corrected the issue and went above and beyond to make sure this was not only corrected but was also taken care of due to the mistake. I would have this rather not happened in the first place of course but know that they truly care about their customers. Initial very upset review below as I want others reading this review to know that they do have excellent customer service I am stunned they turned this around. Initial Review: I first noticed from a customer that my business phone number was disconnected and then tested my business phone number to confirm. I then attempt to log into my business account and it states the information cannot be found. I call and wait on hold for 25 minutes and then I am disconnected. I speak with Eddie who lets me know it is an issue on their end that my account had been flagged for 100 calls per day. He then states they cannot fix the issue right away and make take 2-24 hours. I have now gone days with a disconnected business phone after years of service with the company. This must be a very small company with just a few employees as the wait time is incredibly long and the chat wait time is also excessive. I will update this review if the issue is resolved. As of now, I have lost thousands of dollars due to the company not being able to provide a business phone line.

Terrible customer service Terrible customer service! I asked to speak to a higher manager and agent hanged up on me and closed my account.I called again and they didn't even let me explain myself or finish my sentence. This is how you treat people who have customers for many years. I want a manager to contact me before I escalate this.

I am very thrilled to write this review… I am very thrilled to write this review on my experience with Shanika at eVoice. She went above and beyond in explicitly explaining the different services and how to access them by staying on the phone patiently while navigating through my settings. This lesson/edification allowed me to better able to understand and maneuver my eVoice account and its services (normally you don't get this kind of customer service/experience). Thank you for your meticulous service Shanika. You are truly an asset to this organisation.

I called in with three issues I called in with three issues. He quickly researched and resolved two of them and also informed that the other issues is already known and being worked on. That issue should be resolved later today. I am very pleased with the customer service I received today. Thank you.