Discussion with Stephanie Stephanie Mattock was AMAZING! I had a lot of questions and she was extremely patient and explained things step by step. She offered great customer service!

Terrible experience - account closed without notice We signed up for this service to provide a customer help line for our online annual meeting of 350 people. After testing and getting help from evoice we felt ready to go. We had five people answering calls as the meeting began to provide assistance in connecting into the meeting. Our membership is older so we expected to have a good number of calls for about an hour and then have things slow down. And things did slow down! As in - we were shut down by evoice. They closed our account completely right in the middle of our event and called it a "fraud alert". I called the company, spoke with customer service and verified who I was and why we had so many calls. They agreed to reactivate it AFTER A MANDATORY CREDIT CHECK. So we were left hanging (for a $14 a month service) for a credit check. Even more frustrating is that they don't just close your phone line, they closed our account so I can't even go in and remove my corporate credit card number. Our members were left without support during an important meeting. We spent valuable time during the meeting trying to sort things out and there WAS NO WARNING that this might happen. In my conversation with evoice prior to the meeting I explained what we were doing and no one suggested this might happen. Save yourself the frustration and skip evoice.

Issue resolved quickly without hassle! Issue resolved quickly without hassle! I had an issue that is to long to explain here but I leaving a review because of the excellent customer service I received. I believe the Reps name was Russ and he did an outstanding job! Put me on hold and came back a couple of minutes later letting me know he was working on my issue and and when he came back it was resolved! I very happy and want to let those who read this about the great service I received! Thank you eVoice and please let Russ know about this review.

I am very thrilled to write this review… I am very thrilled to write this review on my experience with Shanika at eVoice. She went above and beyond in explicitly explaining the different services and how to access them by staying on the phone patiently while navigating through my settings. This lesson/edification allowed me to better able to understand and maneuver my eVoice account and its services (normally you don't get this kind of customer service/experience). Thank you for your meticulous service Shanika. You are truly an asset to this organisation.

Very patient and professional I have to say I was very impressed by this gentleman gerome He was very patient and professional. I wish there was a lot more people like this in the customer care world...