Terrible experience - account closed without notice We signed up for this service to provide a customer help line for our online annual meeting of 350 people. After testing and getting help from evoice we felt ready to go. We had five people answering calls as the meeting began to provide assistance in connecting into the meeting. Our membership is older so we expected to have a good number of calls for about an hour and then have things slow down. And things did slow down! As in - we were shut down by evoice. They closed our account completely right in the middle of our event and called it a "fraud alert". I called the company, spoke with customer service and verified who I was and why we had so many calls. They agreed to reactivate it AFTER A MANDATORY CREDIT CHECK. So we were left hanging (for a $14 a month service) for a credit check. Even more frustrating is that they don't just close your phone line, they closed our account so I can't even go in and remove my corporate credit card number. Our members were left without support during an important meeting. We spent valuable time during the meeting trying to sort things out and there WAS NO WARNING that this might happen. In my conversation with evoice prior to the meeting I explained what we were doing and no one suggested this might happen. Save yourself the frustration and skip evoice.

Issue resolved quickly without hassle! Issue resolved quickly without hassle! I had an issue that is to long to explain here but I leaving a review because of the excellent customer service I received. I believe the Reps name was Russ and he did an outstanding job! Put me on hold and came back a couple of minutes later letting me know he was working on my issue and and when he came back it was resolved! I very happy and want to let those who read this about the great service I received! Thank you eVoice and please let Russ know about this review.

Very patient and professional I have to say I was very impressed by this gentleman gerome He was very patient and professional. I wish there was a lot more people like this in the customer care world...

Impossible to cancel Impossible to cancel. Made it very difficult to cancel continually asking for more info to verify my identify. Despite knowing the credit card number I pay for it on they said it was the wrong account. I provided evidence that they were debiting that card and they still said it was the wrong card :)) They asked for more info (emails, phone number..) but still said I didn’t pass ID verification. Total nonsense. Now I have to call. What, because I don’t know who I am via email. Price also went up without notice by 35.4% without any notice. Crap service. Would I NEVER use them again. NOT recommended!!

Horrible customer service that doesn't answer I reached out to evoice as I was moving abroad and needed to manage my US company and have access to the phone. I was sold the product with the promise that this would be no big deal and super easy, that's what they are built to do! After porting the numbers over and getting situated abroad, I was then told that I can have numbers reach my abroad number, but that my carrier would also charge me international rates- WHAT.... to make things worse I had to pay international fees to get ahold of their customer service. After emailing, chatting in and contacting through the app (all ways I was told to contact), the final conclusion was that I needed to contact by phone to confirm my identity. Well I waited over an hour before someone answered. Once they did, they hung up... I chatted back in, when I explained my situation the chat support agent said, you need to call and then IGNORED ME. I work with a lot of different software and companies and have NEVER received such horrid customer service. I DO NOT RECOMMEND THEM. I would consider using google voice or some other company.