Evoice Showed What They Are About... I am adjusting this review to a 4 star because the company completely corrected the issue and went above and beyond to make sure this was not only corrected but was also taken care of due to the mistake. I would have this rather not happened in the first place of course but know that they truly care about their customers. Initial very upset review below as I want others reading this review to know that they do have excellent customer service I am stunned they turned this around. Initial Review: I first noticed from a customer that my business phone number was disconnected and then tested my business phone number to confirm. I then attempt to log into my business account and it states the information cannot be found. I call and wait on hold for 25 minutes and then I am disconnected. I speak with Eddie who lets me know it is an issue on their end that my account had been flagged for 100 calls per day. He then states they cannot fix the issue right away and make take 2-24 hours. I have now gone days with a disconnected business phone after years of service with the company. This must be a very small company with just a few employees as the wait time is incredibly long and the chat wait time is also excessive. I will update this review if the issue is resolved. As of now, I have lost thousands of dollars due to the company not being able to provide a business phone line.

Terrible customer service Terrible customer service! I asked to speak to a higher manager and agent hanged up on me and closed my account.I called again and they didn't even let me explain myself or finish my sentence. This is how you treat people who have customers for many years. I want a manager to contact me before I escalate this.

Impossible to cancel Impossible to cancel. Made it very difficult to cancel continually asking for more info to verify my identify. Despite knowing the credit card number I pay for it on they said it was the wrong account. I provided evidence that they were debiting that card and they still said it was the wrong card :)) They asked for more info (emails, phone number..) but still said I didn’t pass ID verification. Total nonsense. Now I have to call. What, because I don’t know who I am via email. Price also went up without notice by 35.4% without any notice. Crap service. Would I NEVER use them again. NOT recommended!!

I've dealt with Fiona at Customer Support I've dealt with Fiona at Customer Support, and even though I was at the incorrect place - even the incorrect company! - she went out of her way to assist me, and her suggestions eventually lead me to the correct company. She was really amazing. She's an absolute asset to your company. Thank you very much. It is highly appreciated! Jackie Winkens, South Africa

Jeff Brownlee ... amazing guy! Jeff Brownlee has been amazing to work with. He went above and beyond and was able to solve all our problems. Even after we were setup, he gave us excellent support and made sure that our problem was fixed fast and effectively. Great guy to work with ... 4 thumbs up!