Lia was super helpful! I called from the US about some fraud committed on one of my cards, charged to evoice. Lia was extremely helpful in getting me information about the fraud which will help me get the problem resolved.

I called in with three issues I called in with three issues. He quickly researched and resolved two of them and also informed that the other issues is already known and being worked on. That issue should be resolved later today. I am very pleased with the customer service I received today. Thank you.

Issue resolved quickly without hassle! Issue resolved quickly without hassle! I had an issue that is to long to explain here but I leaving a review because of the excellent customer service I received. I believe the Reps name was Russ and he did an outstanding job! Put me on hold and came back a couple of minutes later letting me know he was working on my issue and and when he came back it was resolved! I very happy and want to let those who read this about the great service I received! Thank you eVoice and please let Russ know about this review.

Terrible experience - account closed without notice We signed up for this service to provide a customer help line for our online annual meeting of 350 people. After testing and getting help from evoice we felt ready to go. We had five people answering calls as the meeting began to provide assistance in connecting into the meeting. Our membership is older so we expected to have a good number of calls for about an hour and then have things slow down. And things did slow down! As in - we were shut down by evoice. They closed our account completely right in the middle of our event and called it a "fraud alert". I called the company, spoke with customer service and verified who I was and why we had so many calls. They agreed to reactivate it AFTER A MANDATORY CREDIT CHECK. So we were left hanging (for a $14 a month service) for a credit check. Even more frustrating is that they don't just close your phone line, they closed our account so I can't even go in and remove my corporate credit card number. Our members were left without support during an important meeting. We spent valuable time during the meeting trying to sort things out and there WAS NO WARNING that this might happen. In my conversation with evoice prior to the meeting I explained what we were doing and no one suggested this might happen. Save yourself the frustration and skip evoice.

True Professional Jeff has always been a true Professional! Any issue that I have ever had, He has always helped out or taken care of it for me within a very short time. I'm grateful for His hard work and dedication to His company, but more importantly to people like me. I truly appreciate everything you do Jeff! Mel Dodenhof