Great customer service and easy to work with! I ordered a robe for my wife at Christmas and paid for 3-day delivery which ended up taking a week and arrived after the holidays. I can understand the reality of weather delays, etc. but was understandably not thrilled. I reached out via email and they refunded the delivery fee on the spot, no problem and no questions asked. In the end, the robe ended up too large by a bit and we returned it and received a refund with no complications or delays. I really appreciated dealing with a company that works with their customers and not against them as so many do! The robe itself was very nice, thick and warm and had the size worked would be in our home today.

robes for grandchildren This is the third set of robes for my grandchildren that I have ordered from this company. The terry cloth is very high quality and their service is great. I am sure that I will be ordering another set from Thirsty Towels when they outgrow those I recently purchased. I would highly recommend this company.

Bathrobe is perfect Bathrobe is perfect -- thick, thirsty cotton, very soft, very plush, fits well. Only drawback is because of the superior quality, it's so heavy! Package arrived quickly, and embroidered name was done well. Would recommend in a heartbeat.

Heavenly towels My experience with Thisty Towels far exceeded my expectations. The towels are so soft, especially the bath mats! It's like stepping on a cloud! The customer service was phenomenal and still one year later the towels are as fluffy and white as they were on day one!

Best product out there I used to purchase my towels at Resto Hardware years ago. Tried Potter Barn. Sadly, even they don't offer the best anymore. Seems everywhere I look, I get less for more. I found Thirsty Towels about 7 years ago and I am happy to say that they have maintained consistency with quality and service without ridiculous price tags. One of the few companies in America that has restored my faith in quality and integrity, as it should be.