Not affordable or convenient The driver had a conversation with another person on speaker phone for the majority of our ride. When we asked about adding a stop, the driver made it seem like the biggest inconvenience. We spoke to the company and they informed us it would be $10 extra for the stop, but they charged us $40 a few days later. Very hard to get a hold of someone on the phone to address this issue.

The worst experience ever The worst experience ever! I received much better service from Uber and instead of paying 300.00, I paid 100.00. Lucy ride did not deliver!! Paid extra for meet and greet-didn’t happen! Driver left after 45 minutes waiting. Would highly recommend never using their service. Go Uber! Save big money and better service.

Easy to use app and great experience I used LUXY's service in Portland, Oregon, and in NY from the airport. It was so much better than rideshare, and the price was actually just as good as rideshare black. I felt safer, the cars were clean, and using the LUXY platform was easy. I have started to use them for all of my work travel and have had my travel team also start using LUXY. So far, no issues! I highly recommend it to anyone who needs a ride and is tired of using rideshare services.

Absolutely horrible service Absolutely horrible service - paid $25 extra for an add-on I didn’t receive, then one bag wasn’t unloaded upon arrival. When I realized I tried to call Luxy only to be hung up on three times because “dispatchers were busy.” Finally got the driver on the phone and he wouldn’t come back to drop off the bag, I would have to go an hour out of my way to pick up. Never using again

Avoid this comany This company cannot be relied upon to provide the service that you have reserved - it seems they are only a broker and do not own or control the limos. We had a firm reservation for two weeks and then five days from the day we needed the transfer they cancelled it due to "lack of availability". Book directly with the limo companies to avoid this problem.