Lottie files is fantastic! Lottie files is fantastic. We worked with a client who had enormous video animations on their site. We worked with an animator and used lottie files to recreate them in an optimal and high performing format. Their test scores went from an 'F' (many mbs) on GTMetrix to an 'A'. Lottie files made the conversion of vector format animations to web optimized lottie files easy and efficient without the need for technical expertise. They were also accomodating and helpful with a billing issue that was my fault. Thanks!

Stay away bad support I searched for 2 weeks for assets for my project. I couldn't find any I liked. I contacted support for a refund and they were un willing to give refund.

No refund, not good service… AVOID We did not like the design options given so tried to cancel. Despite submitting refund within 7 days, a refund was not honoured. They also charged us annual subscription. There is no way to cancel through their application so they just continue to charge you annually. Do not use this company. We will be complaining to the higher authority. The reason for the no refund is shown below. ******* I regret to inform you that we are unable to provide a refund at this time as we can see that you have utilized our optimizer with all the animation files that you have downloaded and the activity log does not show much on the search for the animation. We understand that this may not be the resolution you were hoping for, but we hope that you can appreciate our commitment to providing a fair and consistent refund policy for all of our customers. We value your business and are dedicated to ensuring that you have a positive experience with our company.

Lottie tool & customer support Relatively new to Lottie, but the tool is easy to use & customer support made life easy. Most tools make the requests I made hard to conduct, but Lay @ Lottie took it head on and made it happen!

It is a great service and when I forgot… It is a great service and when I forgot to cancel my subscription, customer service was helpful and refunded me. Big fan.