James M
GBThe installation was quicker then what… The installation was quicker then what we anticipated. The electricians where extremely helpful. We had a few issues with the waterfall vendor since it took him forever to answer phone calls or text. If they don't receive their payments on time they will make sure that none of their vendors provide service even though you have to pay the vendor directly not pool town. My recommendation would be to make sure you call pool town as soon as you have any issues and keep calling until your issues are resolved. make sure you read the contract carefully including the fine prints.
Jaime
GBBeautiful Pool While it was a long and sometimes stressful process, Pool Town ultimately installed a beautiful well-built pool. The Pool Town employees Carl Chimenti from Sales, Victor the Pool installer, and Gina Aquino from Phase 2 Construction Coordinator were all truly amazing. The two guys from Excel who opened and closed my pool were also very helpful. All of these people really took their time to answer all of my questions and concerns.
Eli Rotstein
GBIn-ground Pool - Wow Wow! This was an amazing experience. We love our pool. Each department was easy to work with and communicated very well. They were very clean, showed up on-time, respectful and courteous. Overall, great experience! Thank you to the following individuals to make our dreams a reality! Laura, Gina, Sandi, Bryan, Victor, Karina, Leesa. Great job!
Palmer Matthew
GBI had an ordinry experience with… I had an ordinry experience with pooltown1.com and wouldn't recomend it to anyone. Prices are alomst good but that's just about it. I've been using the site for a while now and find the service qutie prety average overall. The items usually take an age to arrivve and some are even incorrect vey often. Enquires take weeks soemtimes to get response to. Sure, it's a cheap way to buy pool supplies, but with such poor customer service it's just inconvenient.
Dahiana Morel
GBThe installation was quicker than what… The installation was quicker than what we anticipated. The electricians where extremely helpful, they took their time showing us how to use the pool features and the phone app. We only had an issue with the waterfall guy who was extremely difficult to contact for scheduling. Whenever we had any issues, they were taken care of fairly quickly by management. Our pool looks gorgeous and better than what we had expected. We love it!