Great Customer Service! As with any software, there are glitches and hiccups, but what I like the most is that I can turn to Red Team immediately to inquire about and resolve the glitches and hiccups. We've been using Red Team for 2 years now and we are totally satisfied. There are improvements that we would like to see, but the staff at Red Team, from the top down, are open to hearing from their customers and taking our requests into consideration. Anytime there is a problem, their chat team is AMAZING to work with and issues are resolved quickly. I think Red Team is intuitive and user-friendly. Their integration with QuickBooks is seamless. If a problem does arise, again, the Chat staff is knowlegeable, friendly, and quick to find a resolution.

Mark-up & red-line capabilities on the mobile application I would have given full marks was it not for the fact that marking up drawings on the iPad do not have seamless functionality like in Notes or GoodNotes 5 or similar. The iPad version of Fieldlens really needs more mark-up capabilities. It currently feels very robotic. Also, red-line capability on the iPad app will be useful…

Vast improvements have been made to… Vast improvements have been made to this software since we began using it nearly two years ago. Three things that have made this a winner in my books for our small construction company: 1. Price - It's affordability given the many solutions it offers 2. Accessibility - It has a mobile platform which allows fieldwork information and photos to be entered 3. Support services - Their customer support service is outstanding! This is not hyperbole. They have a chat platform right on the site so if you have a quick question and someone's available, you get an answer right away! This is invaluable for people like myself who are not very computer savvy.

Issues other than features I appreciate all the features I've been using so far. There are a couple things that could be issues that aren't feature-related: -Everything generally loads slowly. -While I'm not in the conversations about why, our company has elected to use 7 licenses so far. I'm guessing this is because of the cost. Given that I have run into times when I've been unable to log in because of maxed out licenses, the cost could be considered an issue for me.

Quite simply - not easy input Quite simply, the use of the system is too complex rather than simplistic. Just for instance, when simply adding an attachment file, the field area is extended (exaggerated to a ridiculous drag and drop "zone") more than what a normal input area. For BUYOUT, creating an Invoice use of SIX screens is overkill. Suggestion: limit the field sizes to allow entering the data in just 2 screens. This reminds me of reading a kids picture book with one sentence per page. When I have multiple invoices to enter, the time needed to continue on each screen takes too long, additionally, there is no easy input because the input has to be switched from mouse to keyboard to mouse to tab to mouse - not input friendly.