Profile Attributes Support team is very helpful!

Blatantly ripping off small business I've been with Klaviyo for years, and had been satisfied with their platform and support. That was until they made changes to how they bill customers, apparently to "simplify your experience with us and provide more clarity regarding your billing". Yeah right! Recently I upgraded my plan, usually doing so they would pro-rate the amount due based on the number of days left in the billing cycle, makes sense. Well now, instead of prorating, they just charge the FULL AMOUNT for the entire month, regardless if you have 10, 5, heck even 1 day left of your billing cycle. So basically they've just taken a huge chunk of funds from me for the month, when it should have been a tenth of that. Talking to support has been useless, they send misinformation to you, and then say it was a mistake. And they flat out refuse to give a refund. They claim to have sent emails notifying customers of the change which I definitely did not receive. This is a warning for all other small businesses, do NOT sign up with Klaviyo, their shady practises will bite you in the end.

We moved to Klaviyo after needing an… We moved to Klaviyo after needing an email provider as we moved from a heavyweight CDP platform. There onboarding was great, really structured with a weekly call and tasks in Monday.com so you know where you are at and what the next steps are. Also on hand with any more complex solutions you want to implement. Calls were useful and we regularly reviewed numbers and offered advice on what needed improving and what we can do to maximise deliverability and sender score. Overall a great experience and we've been happy with the results and advice Alex from the onboarding team has provided.

AFTER 4 YEARS EVERYTHING LOST BECAUSE THEY DISABLED OUR ACCOUNT As an experience e-com founder with almost a 1M in sales. I can say Don't use this app! The last 4 years we have worked hard to creating a long list of subscribers, optimizing our flows and collection data. But out of the blue Klaviyo disabled our account without sending us any message. When we asked why they close our account they told us that one of our campaigns had a high bounce rate. When we asked to open our account and we will reduce the bounce rate. They told us it is closed permanantly. Now all our flows, data and subscriber lists are gone. Please note that if you use this app they will disable your account fast even if you are a loyal customer for 4 years. DON'T USE THIS APP. Mailchimp or Omnisend are must better service!

Great ! Great tool, which allows you to optimize your business easily. A very personalized step-by-step follow-up allowed us to take control of this complete and easy-to-use tool. Quick results. Very efficient support that answered all our questions in record time, we recommend to all types of businesses! We also had a lovely time from beginning to end with Toby, Sophie and Marius who were all amazing. Thank you!