Terrible after sale service Terrible after sale service. They are extremly pushy in meeting sales goals and pressure you to get Klaviyo. We switched over from Mail Chimp and the onboarding process has been a total nightmare. They promise you tech support and guidance, but after you onboard, all they say is that you can read their online instruction with minimal support. We only onboarded for a one-hour call, and after that, we had to work on the chart flows, so after we were stuck and needed more questions, no one answered. We've been waiting for months and both the sales girl and the onaboaring person do not email back. It's extremely frustrating.

Timelines in this case not very fast but helpful The timelines were not as fast as other times that I have contacted support but it is still true that in this case it was more of a technical problem (within our team primarily rather than a klaviyo problem). Internal problem solved with my own insight based on guidance sent by Klaviyo support that is why I gave 4 stars.

i cancelled subscription but they… i cancelled subscription but they carried on charging me and they refuse to pay me back Other then that the app is way over priced and full of bugs Do your self a favour dont have anything to do with this mob of scammers

We moved to Klaviyo after needing an… We moved to Klaviyo after needing an email provider as we moved from a heavyweight CDP platform. There onboarding was great, really structured with a weekly call and tasks in Monday.com so you know where you are at and what the next steps are. Also on hand with any more complex solutions you want to implement. Calls were useful and we regularly reviewed numbers and offered advice on what needed improving and what we can do to maximise deliverability and sender score. Overall a great experience and we've been happy with the results and advice Alex from the onboarding team has provided.

Great guidance from the Klaviyo Team We moved to Klaviyo from Mailchimp and the Klaviyo team really took care of us in the transition. It was quite a stressful time because we were moving platforms, moving websites and the Gmail and Yahoo new sender requirements had just come into place, but Eoin and Lucas helped us through the process with ease, humour and a great attitude so all was well in the end. We have also contacted the support team on email with an issue we were having and they got back to us really promptly and helped us to fix it straight away. We are a small business of just 4 people with no in-house tech help, so having all this support was extremely helpful. Very impressed and would highly recommend Klaviyo to any business, big or small.