Profile Attributes Support team is very helpful!

Great guidance from the Klaviyo Team We moved to Klaviyo from Mailchimp and the Klaviyo team really took care of us in the transition. It was quite a stressful time because we were moving platforms, moving websites and the Gmail and Yahoo new sender requirements had just come into place, but Eoin and Lucas helped us through the process with ease, humour and a great attitude so all was well in the end. We have also contacted the support team on email with an issue we were having and they got back to us really promptly and helped us to fix it straight away. We are a small business of just 4 people with no in-house tech help, so having all this support was extremely helpful. Very impressed and would highly recommend Klaviyo to any business, big or small.

I got promised X by the sales… I got promised X by the sales representative. When I reached out to customer support after setting up an account, they told me this was not possible. I tried reaching out to the sales representative, didn't hear back from her. Tried reaching out to support again, didn't hear back from them either, but did get an email my ticket got closed. Worst customer service I've ever experienced.

Terrible after sale service Terrible after sale service. They are extremly pushy in meeting sales goals and pressure you to get Klaviyo. We switched over from Mail Chimp and the onboarding process has been a total nightmare. They promise you tech support and guidance, but after you onboard, all they say is that you can read their online instruction with minimal support. We only onboarded for a one-hour call, and after that, we had to work on the chart flows, so after we were stuck and needed more questions, no one answered. We've been waiting for months and both the sales girl and the onaboaring person do not email back. It's extremely frustrating.

Can't recommend enough! Can't recommend enough! We upgraded to Klaviyo from a much smaller platform and are so impressed with how user friendly Klaviyo is, as well as allowing you to do some pretty clever things. Every team member I've spoken to has been super helpful and professional, ensuring we have everything we need to succeed. Love the virtual training, too.