Terrible after sale service Terrible after sale service. They are extremly pushy in meeting sales goals and pressure you to get Klaviyo. We switched over from Mail Chimp and the onboarding process has been a total nightmare. They promise you tech support and guidance, but after you onboard, all they say is that you can read their online instruction with minimal support. We only onboarded for a one-hour call, and after that, we had to work on the chart flows, so after we were stuck and needed more questions, no one answered. We've been waiting for months and both the sales girl and the onaboaring person do not email back. It's extremely frustrating.

Profile Attributes Support team is very helpful!

Absolute waste of money Absolute waste of money, they promise the moon and then when large portions don't work they refuse to issue a refund.

Timelines in this case not very fast but helpful The timelines were not as fast as other times that I have contacted support but it is still true that in this case it was more of a technical problem (within our team primarily rather than a klaviyo problem). Internal problem solved with my own insight based on guidance sent by Klaviyo support that is why I gave 4 stars.

Helpful & Supportive Joanna was extremely helpful in identifying multiple issues I was having and providing different solutions and recommendations. She responded quickly and patiently walked me through the steps in fixing the problem.