I needed help installing the software… I needed help installing the software to scan on my HP printer and David did a fabulous job! Couldn't begin to tell you all the different things he did to make it work, but sailed through everything with ease. Also gave me time to read what he was doing, which I thought was very considerate.

I tried for hours to cancel this I tried for hours to cancel this, i uninstalled it and i do not want to pay for it. IT HAS NOW BEEN ABOUT A WEEK AND THEY HAVEN'T EVEN RESPONDED TO MY EMAILS..I AM NOW BEYOND MAD.

I am so aggravated I am trying to… I am so aggravated I am trying to unsubscribe and I cant login or change my password....I am really not happy.. how do I close my account so I won't be charged anymore.

I cannot get anyone to address my… I cannot get anyone to address my problem. I'm sure Kyle will answer this review and say they've answered my emails. However, they're not helping me fix the issue. Every time I log in, it asks me to renew my subscription, which I've already done. I don't want to be charged a second time. KYLE-can you refund me my money and make sure I'm no longer charged?

Customer Svc Agent David -- Customer Svc Agent David -- Asked about my problem, then remoted to my computer to assess the situation. After review, he was not able to repair, but did assist me with a web page on the type of external hardware to purchase. He was courteous and I truly appreciate his assistance! --- SCT, Texas