Customer Svc Agent David -- Customer Svc Agent David -- Asked about my problem, then remoted to my computer to assess the situation. After review, he was not able to repair, but did assist me with a web page on the type of external hardware to purchase. He was courteous and I truly appreciate his assistance! --- SCT, Texas

My experience with Solve iQ was not a happy one I was looking for a utility program with which I could update drivers in my Dell Latitude E6400 laptop. Solve iQ looked like the solution to my problem so I downloaded it. As it turned out, I had difficulty probably because I have had very little experience with this type of software. Let me say right now that I HAVE NO COMPLAINT WITH THE FOLKS AT SOLVE IQ! The chat folks came to my rescue, but I was unable to follow their instructions primarily because my laptop "did not cooperate" with the software. It just wasn't intuitive to my 83 year old eyes. So I uninstalled Sove iQ and cancelled my automatic payments, which by the way I was unaware of when I purchased the software. If I hope I have not caused anyone any inconvenience over this. The issue was a degree of user-friendliness and my inexperience.

I have not been able to get in contact… I have not been able to get in contact with Solve IQ. There telephone numbers are out of services or disconnected and they don't respond back to your e-mails. Is Solve IQ the same as Driver Support One. Solve IQ used to have a chat option and able to get a hold of a tech. All three telephone numbers are out of service or disconnected. How do I get a hold of this company and talk to a real person rather than a bot in a chat window under Driver Support One as Solve IQ doesn't have a chat option at this time. I am paying for a service that I cannot use. I used to really like the Service of Solve IQ until recently, not being able to connect with a tech. If anyone has any information on how to get in touch with a human representative, please provide this information. I don't want to delete Solve IQ and then download Driver Support One if this is going to be the same issues.

I tried multiple things to resolve my… I tried multiple things to resolve my issue without success. I luckily stumbled on to Solve IQ and had one of the tech assistants. After some somewhat complex manipulation of my desktop my issue was resolved completely on a remote access platform. Thank you so much for your help.

found them very helpful today i wanted to have one of our computers scanned for virus or other problems, as a technician for another company said we had issues and tried to sell me there product. When balancing the check book I saw we had Driver Support. our tech was a gentleman named Juan. He was very patient and helpful. he ran the scan and determined there was no major issues,reassured us that all was working as it should. then he coached me through a problem on one of the other computers that had failed in an upgrade from windows 8.1 to windows 10. overall a very good expierience.