A good way for small businesses to do accounting In the start-up phase I couldn’t really afford an accountant. Instead of an accountant, I invested in this software and it certainly did the job. The details of every deal is uploaded as and when it takes place, invoices are created making it easy to track expenses. The reports made by the software help in making financial decisions. It helped me with the tax calculations too

Think twice before starting a free… Think twice before starting a free trial with this company. I was interested in Deskera’s features, so I signed up for the trial and entered my credit card info. After a few hours of use, I was clear it was not a platform I wanted to use. I went through a cancellation process, but must have failed to complete it because two weeks later a credit card charge showed up. I emailed back and forth with their support 6 or 7 times to finally receive the answer that they just want to keep my money since I failed to cancel before the two weeks. Well, I don’t understand why a company that wants to provide a functional service would want to keep the money of someone who does not want to use the service, based on a technicality. But they do. So, make sure you get a cancellation email or something if you try and cancel. Otherwise, they are not going to be interested in refunding you whether you like, or use, their service. They are just excited about the $149 they get to keep.

Good solution for businesses Deskera is a good business management solution. It is user-friendly and has robust features with the best customer support in the industry.

Changing resources for a job Small businesses like mine have had to face an uphill task in resource management ever since we have started working from home. So I tried out Deskera after finding out that it has a resource management tool, I am pleasantly surprised with how efficient that tool has turned out to be. Assigning people jobs based on projects, rather than based on designation, really helped me eliminate any sort of confusion regarding job responsibilities. The interface is very smooth as well. Easy to figure out, and easy to operate, so that there are no gaps in my understanding of how it works

Their system is billing my clients on… Their system is billing my clients on the wrong dates and with the wrong due dates. It will do the same next month. And there is no way to change or edit this. Because once an invoice has been closed, archived, or fulfilled, nothing can be edited anymore. And it's not possible to specify a due date for recurring invoices. It also sends out automatic emails to my clients without populating the merge tags. And the late payment reminders I have configured don't send at all. You'd think that these would be urgent issues to fix now that I have highlighted them multiple times but it has been weeks without any update. Needless to say that this is making a very bad impression on my clients. Update: 3 months after reporting these issues and they are still not fixed. My customers are complaining. It's just ridiculous.