Do not order from this store Do not order from this store. They shipped the package in a thin envelope with absolutely no protection. The box for the insoles was completely damaged, the insoles damaged also. I don’t understand why these companies can’t invest a buck or two for a bubble mailer at least. Spend the extra couple bucks to order directly from the manufacturers. My guess is they would care about the products they make enough to package them properly for shipping.

Just placed my second order with… Just placed my second order with TheInsoleStore and instantly received an email confirming my order, then a few hours later received another email that it had already been shipped. First class customer service!

Supply of wrong size 7 as against order placed for size 9 and company is unwilling to exchange or return item Placed order for PowerStep Archwear Sandals - Black Men’s 9. Order number 335426 item PWR- 11146 item held in original packaging, have order sheet as well as packaging sheet showing size as 7 . Had chat as well as sent photos of product company is cheating customers It’s clear mistake of company to have supplied wrongful size. Company confirmed that Sandals were shipped to my address but refused to exchange/ Return Vijay 954-470-0737

Website is so easy and they call you if… Website is so easy and they call you if you have any questions or undecided on which insole is best for your needs. Simple to navigate, quick to deliver! Total awesome online experience

Great service! I needed a replacement for a New Balance insole that I have used for years and rely on to keep my feet in good shape (I golf four times a week - walking and carrying my bag.) New Balance had quit making them. The customer service rep at The Insole Store got right back to me and recommended a replacement which has already shipped (free shipping!). Great service!