Kimberly was extremely knowledgeable in… Kimberly was extremely knowledgeable in helping me pick out the correct insole for all of my foot problems. The ordering process was quick and easy. The shipping was free and it is being sent Priority Mail which is wonderful. Great company and products.

Supply of wrong size 7 as against order placed for size 9 and company is unwilling to exchange or return item Placed order for PowerStep Archwear Sandals - Black Men’s 9. Order number 335426 item PWR- 11146 item held in original packaging, have order sheet as well as packaging sheet showing size as 7 . Had chat as well as sent photos of product company is cheating customers It’s clear mistake of company to have supplied wrongful size. Company confirmed that Sandals were shipped to my address but refused to exchange/ Return Vijay 954-470-0737

Excellent customer service Ordered 2 special insoles and they were promptly delivered to Sweden. I was not sure what to expect with the website at first but after talking with their customer service (to fix an issue I made with my address) they were very responsive and friendly. Strong recommendation.

I am impressed with your customer… I am impressed with your customer service. For example, I had entered an incorrect address on my order, and reached out to see what we could do. Customer service responded immediately, assuring me that a new order is being shipped. I love solution based service. I will purchase from The Insole Store again, and recommend them to my friends/family.

I use metatarsal support insoles I use metatarsal support insoles. I usually order 3 or 4 pair in one order. I use the insole store because their delivery is always very timely and I am certain that the items ordered will be correct items delivered.