Great service! I needed a replacement for a New Balance insole that I have used for years and rely on to keep my feet in good shape (I golf four times a week - walking and carrying my bag.) New Balance had quit making them. The customer service rep at The Insole Store got right back to me and recommended a replacement which has already shipped (free shipping!). Great service!

Excellent customer service Ordered 2 special insoles and they were promptly delivered to Sweden. I was not sure what to expect with the website at first but after talking with their customer service (to fix an issue I made with my address) they were very responsive and friendly. Strong recommendation.

Never shopping here again Never shopping here again. I was a first time shopper on this site and bought a pair $100 slippers which were hard as a rock and slippery. I tried to return (brand new condition) but was told no return or exchange option because they were discounted. After pushing hard they agreed to store credit but there is nothing I want from them. I’m sticking with sites like Amazon who don’t force customers to eat it when they don’t want a product. Lost me as a customer for life.

I use metatarsal support insoles I use metatarsal support insoles. I usually order 3 or 4 pair in one order. I use the insole store because their delivery is always very timely and I am certain that the items ordered will be correct items delivered.

Kimberly was extremely knowledgeable in… Kimberly was extremely knowledgeable in helping me pick out the correct insole for all of my foot problems. The ordering process was quick and easy. The shipping was free and it is being sent Priority Mail which is wonderful. Great company and products.