I've been searching tons of tools that… I've been searching tons of tools that really care about their IP and mailing server reputation because that's the only way to get almost 100% inbox rate. I was previously using A**zon AW* and Mailg** and I decided to switch because they have one of the best whitelisted dedicated IP addresses to use that are not blacklisted anywhere! Support wise, Ginny Lockwood is one of the best customer support representative I've ever worked with. Super proficient and always provide very detailed feedback!

I'm very happy with SocketLabs I'm very happy with SocketLabs. Deliverability has been significantly higher than other apps I've tried. They employ specific strategies to prevent recipient mail servers from blocking our domain, thereby improving our sender reputation. Also I am impressed with their customer service. Their responses to my questions are always highly personalized and address my issues directly, not like some of the robo-responses you get sometimes from help desks. I would highly recommend SocketLabs to anyone.

Before using SocketLabs Before using SocketLabs, we continually dealt with problems of rejected emails, spam abuse complaints, etc. They helped us configure the outgoing mail settings to greatly reduce that. Their "suspension list" feature prevents us from resending email to non-existent or blocked addresses and thus reduces the likelihood of being identified as a spammer. The report of failed messages is very helpful at troubleshooting problems of missed emails.

SocketLabs is easy to use with reliable deliverability! SocketLabs works as a great backup to our AMS. Our AMS has a built-in email platform, but many of our association members don't allow the email through due to settings on their campuses. SocketLab emails get through! In addition, it is very easy to design & send emails as well as look at reporting. HI have used many other email platforms and highly recommend SocketLabs.

No out of hours support Until an hour ago i’d have given SocketLabs 5 stars. However they have suspended our server for high spam content, when the same email has been sent out over the past 2weeks 7,000 times. They have also suspended over the weekend when no support is on until Monday afternoon as they are an American company. No weekend support despite their website stating 24/7 support.