I'm very happy with SocketLabs I'm very happy with SocketLabs. Deliverability has been significantly higher than other apps I've tried. They employ specific strategies to prevent recipient mail servers from blocking our domain, thereby improving our sender reputation. Also I am impressed with their customer service. Their responses to my questions are always highly personalized and address my issues directly, not like some of the robo-responses you get sometimes from help desks. I would highly recommend SocketLabs to anyone.

High praise for the online after sales support team - Socketlabs I have been using SocketLabs for many years. I am extremely happy with the platform. It is indeed a useful and simple program. I would like to mention Ginny Lockwood, Customer Success Rep for the fantastic online support which I received when I had a little glitch. The whole support team do a great job, always happy, friendly and very quick to answer. In the IT world is difficult to find a team who are happy to provide such tremendous after sales service. I highly recommend the program and the support given. Well done team, the boss should give you all a raise!

No out of hours support Until an hour ago i’d have given SocketLabs 5 stars. However they have suspended our server for high spam content, when the same email has been sent out over the past 2weeks 7,000 times. They have also suspended over the weekend when no support is on until Monday afternoon as they are an American company. No weekend support despite their website stating 24/7 support.

Before using SocketLabs Before using SocketLabs, we continually dealt with problems of rejected emails, spam abuse complaints, etc. They helped us configure the outgoing mail settings to greatly reduce that. Their "suspension list" feature prevents us from resending email to non-existent or blocked addresses and thus reduces the likelihood of being identified as a spammer. The report of failed messages is very helpful at troubleshooting problems of missed emails.

Support so far has been exemplary A big thank you to Eric Davis for rescuing me after banging my head against the wall dealing with Send Grid, and really appreciate the support and help of Brian Godiksen from the support team in sanity checking our configuration and explaining clearly what we needed to change. Since moving to Socket Labs, our deliverability has increased and very impressed with the very user-friendly dashboard and reporting tools. A genuine breath of fresh air and the support so far has been exemplary