Probably the worst and most frustrating… Probably the worst and most frustrating customer experience I have ever come across in my 52 years. I'be been locked out of my account for 3 days just because I changed my phone and the authenticator app stopped working. There is then NO way to contact Microsoft. Upon finally finding a number i was sent into a loop of hell - being left on hold for approx 6 hours in total. At the end I rang back to original number and they finally gave me a ticket - I was then told I'd be called back but a FULL day later I have still heard nothing. I am paying for a subscription I can't use. And the Authenticator app on my new phone needs an Authenticator app to approve it - it's just bonkers. Clearly I'm not alone based on other google searches - people have been left for days without use of Office, As a small business owner this is very stressful

Unclear Process Few, if any, instructions on what and how to download - not made clear whether can download both 32 bit and 64 bit versions or just one of these versions. Link to installation and activation instructions was broken. Had to guess what to do.

We run a non-profit computer building… We run a non-profit computer building thing out of our home. We get in donations of cash or computer parts and help build nice systems for people on fixed income for little to no cost. Finding Windows licences for cheap was really the best way to go, and you guys have pulled through every time. Thank you so much for helping us put together 11 PC's and counting, using the software we get from you.

Windows 10 Professional Upgrade Having used SoftwareGeeks for my window 7 update a number of years ago I decided they were the only place to go to upgrade to widow 10. Although you have to download the windows product from Microsoft and create a boot CD the instructions were helpful and easy to follow. I decided on a drive upgrade at the same time and completed a full install rather than upgrade and no issues with process, with Key authorised immediately when networked. So pleased bought second licence to upgrade my i3 laptop. Based on cost 5 out of 5

Office 2019 and Windows 10 Pro I recently bought Office 2019 and Windows 10 Pro for an emergency Covid-10 WFH laptop. I have used softwaregeeks/united software in the past and the products are 100% bona fide with genuine Microsoft codes; at extrardinary prices. There were clear instructions for the Windows 10 Upgrade, which I forgot to read the first time round, but once followed, they worked impeccably. I strongly recommend these guys.