Poor Customer Service. Order a Large Acrylic print with a floating frame. Time to ship took a long time and communication during the process was poor. Kept checking and most times did not get a response. Finally the print shipped, It looks great as far as the end product. Problem was that they shipped DHL which is horrible in the US. The print came in damaged, looked like DHL ran a fork lift thru the box, and broke the acrylic. Box was tapped up so the shipping company knew they had damaged it but still delivered it. Contacted Big Acrylic via 4 emails and 2 phone messages and never received any follow up. Customer Service is terrible. I love the print if it wasn't damaged. I would not use or suggest using this company. Really sad but that's the risk you take ordering off the internet with what appears to be a very small printing company.

Great product, great experience “Ordered a very large print for the office. It looks great and arrived on time. The ordering process was simple thanks to Mark - he was very easy to reach and eager to help. Do not be off-put by Mark's informal communication style - these guys are pros. Will be ordering many more prints from Big Acrylic!”

Customer service is run by the CEO - bad idea Customer service is run by the CEO, which is a mistake. He doesn't know how to deal with customers in a professional manner. I bought a 42x28 print (3:2 aspect ratio) that would fit in between the trim lines of a feature wall in our house. I sent an image that was cropped to 3:2, but for some reason his software wanted to crop it further, quite significantly. So, I chose the NO CROP option. For some reason, they decided since I said NO CROP they should send me a 48x32" print (note: also 3:2 ratio) which doesn't fit in my space. When I told him about it he asked me to send a picture of the space. I did that and he said it looks fine. Really, that's the response - it looks fine to him? Our last communication was when he said "nobody ever complained about it being too big before, lol." So, LOL, I'm going somewhere else for the next few prints I'm ordering, somewhere that knows what customer service is. 2*s because the print is very nice. Would have been 5*s if it had been the right size and I didn't need their "customer service".

5 stars all the way! Service was great, product was great and customer care responses to any queries I had were prompt and efficient and very helpful. 5 stars all the way!

100% satisfied! 100% satisfied! From start to finish Adam was available to answer my questions with quick responses regarding my custom sizing and need for fast delivery. My acrylic print is absolutely gorgeous and exactly how I envisioned it. It arrived when he said it would. I’m very pleased with the entire process.