Customer service is run by the CEO - bad idea Customer service is run by the CEO, which is a mistake. He doesn't know how to deal with customers in a professional manner. I bought a 42x28 print (3:2 aspect ratio) that would fit in between the trim lines of a feature wall in our house. I sent an image that was cropped to 3:2, but for some reason his software wanted to crop it further, quite significantly. So, I chose the NO CROP option. For some reason, they decided since I said NO CROP they should send me a 48x32" print (note: also 3:2 ratio) which doesn't fit in my space. When I told him about it he asked me to send a picture of the space. I did that and he said it looks fine. Really, that's the response - it looks fine to him? Our last communication was when he said "nobody ever complained about it being too big before, lol." So, LOL, I'm going somewhere else for the next few prints I'm ordering, somewhere that knows what customer service is. 2*s because the print is very nice. Would have been 5*s if it had been the right size and I didn't need their "customer service".

Simply the BEST!!! First class service all the way. Mark was extremely helpful in guiding me through the selection process and the finished product was absolutely stunning. I highly recommend Big Acrylic for all your specialty printing needs.

Over several yearsI have made many… Over several yearsI have made many orders from Big Acrylic and I am very satisfied. They are very creative and have an eye for creating new techniques. I strongly endorse them! Generally shipments arrive in a timely order. I live in the US so there is often an extra day or two to receive shipments. But it was well worth the wait. Jimi Irwin, jimirwinwildlifephotography,com

Horrible Service If you are looking for a company to send you your print a full month after you order it, this is the company for you. When I finally got my print, I looked at the shipping manifest which said it was send 4 weeks after I originally ordered it. Not only that but they have horrible customer service. They would rather loose a customer than take responsibility for the late delivery.

Consistant Great Product and Customer Service Mark and his crew have consistently provided my small business with high quality acrylic and metallic prints. Customers are blown away by the depth of color and "expensive look" of the acrylics and the white metal used for B&W prints is the best look I seen in years! With over 60 medium and large sized float mounted prints ordered and delivered, I've only had a couple of minor problems, but they were handled very quickly and professionally. All in all, Big Acrylic is far and away the best source I've found for these products