Poor Customer Service. Order a Large Acrylic print with a floating frame. Time to ship took a long time and communication during the process was poor. Kept checking and most times did not get a response. Finally the print shipped, It looks great as far as the end product. Problem was that they shipped DHL which is horrible in the US. The print came in damaged, looked like DHL ran a fork lift thru the box, and broke the acrylic. Box was tapped up so the shipping company knew they had damaged it but still delivered it. Contacted Big Acrylic via 4 emails and 2 phone messages and never received any follow up. Customer Service is terrible. I love the print if it wasn't damaged. I would not use or suggest using this company. Really sad but that's the risk you take ordering off the internet with what appears to be a very small printing company.

Horrible Service If you are looking for a company to send you your print a full month after you order it, this is the company for you. When I finally got my print, I looked at the shipping manifest which said it was send 4 weeks after I originally ordered it. Not only that but they have horrible customer service. They would rather loose a customer than take responsibility for the late delivery.

Great product, great experience “Ordered a very large print for the office. It looks great and arrived on time. The ordering process was simple thanks to Mark - he was very easy to reach and eager to help. Do not be off-put by Mark's informal communication style - these guys are pros. Will be ordering many more prints from Big Acrylic!”

Great service and even better prints Ordering from Big Acrylic has been a great experience. Mark made sure we get what we needed. The finishing was exceptional and loved the finished product.

Great experience! Loved our finished acrylic print. It's absolutely beautiful. The only thing that would have been nice is a notification of when it shipped.