The customer service is terrible and the product is only ok. The owner, who also acts as customer service, is rude and unprofessional. When I emailed a complaint about the quality of the product he never once expressed any level of concern for my issue, nor did he attempt to come up with a solution. Rather he immediately started blaming me for the problem. Ultimately we were unable to come to any level of agreement and I am just stuck with a bad product. Had he apologized for my dissatisfaction, that would have at least been something! But no, instead he yelled at me when I sent a follow up email. Of the two prints I ordered, one is unusable. The other is fine, but in general these prints do not feel or look substantial. They are quite light weight and feel rather cheap. Shop at your own risk!

Customer service is run by the CEO - bad idea Customer service is run by the CEO, which is a mistake. He doesn't know how to deal with customers in a professional manner. I bought a 42x28 print (3:2 aspect ratio) that would fit in between the trim lines of a feature wall in our house. I sent an image that was cropped to 3:2, but for some reason his software wanted to crop it further, quite significantly. So, I chose the NO CROP option. For some reason, they decided since I said NO CROP they should send me a 48x32" print (note: also 3:2 ratio) which doesn't fit in my space. When I told him about it he asked me to send a picture of the space. I did that and he said it looks fine. Really, that's the response - it looks fine to him? Our last communication was when he said "nobody ever complained about it being too big before, lol." So, LOL, I'm going somewhere else for the next few prints I'm ordering, somewhere that knows what customer service is. 2*s because the print is very nice. Would have been 5*s if it had been the right size and I didn't need their "customer service".

Simply the BEST!!! First class service all the way. Mark was extremely helpful in guiding me through the selection process and the finished product was absolutely stunning. I highly recommend Big Acrylic for all your specialty printing needs.

Consistant Great Product and Customer Service Mark and his crew have consistently provided my small business with high quality acrylic and metallic prints. Customers are blown away by the depth of color and "expensive look" of the acrylics and the white metal used for B&W prints is the best look I seen in years! With over 60 medium and large sized float mounted prints ordered and delivered, I've only had a couple of minor problems, but they were handled very quickly and professionally. All in all, Big Acrylic is far and away the best source I've found for these products

Poor Customer Service. Order a Large Acrylic print with a floating frame. Time to ship took a long time and communication during the process was poor. Kept checking and most times did not get a response. Finally the print shipped, It looks great as far as the end product. Problem was that they shipped DHL which is horrible in the US. The print came in damaged, looked like DHL ran a fork lift thru the box, and broke the acrylic. Box was tapped up so the shipping company knew they had damaged it but still delivered it. Contacted Big Acrylic via 4 emails and 2 phone messages and never received any follow up. Customer Service is terrible. I love the print if it wasn't damaged. I would not use or suggest using this company. Really sad but that's the risk you take ordering off the internet with what appears to be a very small printing company.