Poor Customer Service. Order a Large Acrylic print with a floating frame. Time to ship took a long time and communication during the process was poor. Kept checking and most times did not get a response. Finally the print shipped, It looks great as far as the end product. Problem was that they shipped DHL which is horrible in the US. The print came in damaged, looked like DHL ran a fork lift thru the box, and broke the acrylic. Box was tapped up so the shipping company knew they had damaged it but still delivered it. Contacted Big Acrylic via 4 emails and 2 phone messages and never received any follow up. Customer Service is terrible. I love the print if it wasn't damaged. I would not use or suggest using this company. Really sad but that's the risk you take ordering off the internet with what appears to be a very small printing company.

brushed aluminum I ordered a small brushed aluminum print from these guys to see how it would turn out before I ventured into larger prints. there are several companies I found online who do aluminum prints, but these guys seemed to have something different with their brushed metal. The print turned out so cool, I'm planning on ordering more in larger formats now. I'm very pleased. the print was shipped in a protected box and arrived safely.

The worst service! Do not trust! I ordered a project in February that was ignored and not even done until I called. Then it was finally sent months later and it was done incorrectly. It did not look like the original, with borders cut off and missing text. This was a gift and was supposed to be a surprise that was monumentally ruined. You barely apologized when I called to tell you I never received the product. I have been emailing and calling to have this issue resolved. I just called now 5/14/2022, and you (Mark Alper) told me you couldn’t hear me and that you’ll call me back. Knowing that it’s me calling and you just didn’t want to deal with me or the issue at hand. No call. I have been extremely patient. I don’t think anyone would have been civil with you the way I have been, given the delay, confusion, and terrible service. I have wasted time and money. You won’t resolve the issue, nor will you refund my money. What happened to your “unparalleled customer service”? It’s non-existent. Shame on you for ignoring me and taking money for nothing. Basically, you’re a charlatan.

Bad customer service Bad customer service. The owner of the company has a bad temper and should not be in customer service. They sent me emails saying my vertical logo didn’t fit on the acrylic. Go figure . So I asked if they could make it fit and never heard back. Then I tried to reorder.... vertical again. Then the owner called me and yelled at me. I then asked to cancel the orders. They have not gone into production. He said NO. I would NEVER order from this company again. He also seems to respond to all negative reviews as if they are a competitor. I am not a competitor. Just a person trying to buy acrylic prints.

Consistant Great Product and Customer Service Mark and his crew have consistently provided my small business with high quality acrylic and metallic prints. Customers are blown away by the depth of color and "expensive look" of the acrylics and the white metal used for B&W prints is the best look I seen in years! With over 60 medium and large sized float mounted prints ordered and delivered, I've only had a couple of minor problems, but they were handled very quickly and professionally. All in all, Big Acrylic is far and away the best source I've found for these products