I looked into many different saunas I looked into many different saunas, but mostly we found either super fancy "european style" saunas or barrel saunas. I'm an experience sauniest from Austria and I always missed the sauna culture in the US. Mostly I found saunas in Gyms, where people wear wet bathing suites and similar which is super disgusting. I decided to buy and install my own sauna! I looked into a particular Sauna as I knew the barrel style doesn't fit my criterias. I need headroom as I don't simply pure some water on the oven! I use the towel to distribute the hot/wet air! Therefore, you need head room! I barrel Sauna is mostly 8 ft high. Instead, Dundalk CT Georgian Cabin is around 10 ft high, which allows to use the towel in a traditional way. I read on the website about the delivery process and checked in with Tina as I was not able to find a company near by to handle the palette delivery at my house. Tina organized a local company to meet with the delivery truck at my location to get the palette delivered from the street to my house. She also applied a discount of over $ 500 to compensate the cost of the local delivery. I was super happy! Next step open up the crate and get the parts organized for assembly! I can't tell you how pleased I was to see the very detailed instructions and the way how Nordica arranged the parts in the crate! The wood was absolutely super dry - and super straight! No Homedepot experience at all! I was able to assemble the parts in 2 1/2 days with my wife's and a friend's assistance. Super easy! Installing the wood stove - well it just worked! We setup the Sauna in the beginning of October and started using it immediately. I can't tell you how I much my wife and myself missed it! The wood stove works amazingly fantastic! I took me two attempts to realize that I have to feed at least 4 - 6 logs to create enough energy to heat up the sauna in around 45 to 75 minutes. We usually perform three runs after 12 minutes of sweating for each run I poor a mix of water and scent on the stones. When I placed the stones delivered on the stove, I realized that the package delivered doesn't quite cover the stove, I reached out to Tina and asked her whether it's possible to get another package of stones. Tina sent me another package right away - for free! Another example of great customer service, she reacted very fast and the stones arrived in a week! 5 months later, I have to say that I enjoy the sauna very much, it was the right decision I made, the quality of the wood and the stove is great! I know this for sure, because I grew up with enjoying saunas since I was a teenager. 6 people can easily take place and enjoy sweating! You can find that Sauna kit on multiple different sites, but would encourage to buy from Nordica to support the company and their employees. I'm pretty sure it's not easy to keep up a business in the US with selling saunas. It's a niche product - not like in my home country. So, keep selling your great products and keep customer service engaged as I experienced! Thank You, for a fantastic experience!

They were really responsive They were really responsive. Delivered as promised.

Quick shipping and packaged great Quick shipping and packaged great! Couldn’t be much better of an experience

Good overall for the price Sauna itself is good. Perfect size for two people. Gets hot quickly. Set up was easy. Downside was the packing and shipping. The box with all the smaller pieces and electronics just had them sliding around into each other in a big tangled mess. Thankfully everything seems to be working fine! But after opening that box I was very concerned. The walls had many bumps and dents. Edges bent in and pieces or the siding peeling. Some shingles had fallen off the roof. Fortunately it was mostly all cosmetic, or easy enough to repair. But when you spend thousands of dollars, your wife won’t be please with the bumps and bruises

Great store with very helpful staff! -