A year subscription deleted after 2 months and they don't answer mails A year subscription deleted after 2 month. Since a week I can not login anymore although I have a paid account valid for 1 year but they deleted my account for no good reason. The account was valid until october 2020, but is useless now. Worst of all they won't answer to any of the messages posted on their website.

I was an XSUsenet customer since 2018 I was an XSUsenet customer since 2018. I was happy with the service until earlier this month. First they let their site SSL cert expire and then none of my payments were credited to my subscription. When I submitted a ticket for support it was closed by an Admin with no explanation. None of my inquiries were responded to. Not sure what happened but it looks like somone ran off with all the money.

No longer working. I've used their free service on and off for a few years and it worked well until they changed the system recently. Now the account will not work, the support is not existent and will not get any replies, the knowledge base consists of 2 pages, one gives the server details, which don't work and the other says simply "test". Sadly xsusenet.com has gone from good to completely useless. Time to move on.

Free account gets disabled Every so often my free account gets disabled. And that is fine and of course up to xsusenet. What is not fine is that I never get any response as to why the free account gets disabled. Some feedback would show that there is a customer service behind the usenet provider. Their FAQ on this item is of no help as I comply with all the terms and conditions. I am impressed however with their high level of 100% completion for articles.

No support. Was using the free account, but then somehow my account got closed. Submitted a ticket, no reply since 2 weeks. Then I tried the contact form, also no reply for a week. Looks like i'm not going to get any reply from them. Also the SSL certificate for the "My account" section of the site was expired for at least two weeks. I mentioned this to them on the second day, also no reply.