I was an XSUsenet customer since 2018 I was an XSUsenet customer since 2018. I was happy with the service until earlier this month. First they let their site SSL cert expire and then none of my payments were credited to my subscription. When I submitted a ticket for support it was closed by an Admin with no explanation. None of my inquiries were responded to. Not sure what happened but it looks like somone ran off with all the money.

Happy to use XSUSENET I use XSusenet to access the usenet. Because those accesses are infrequent, I have taken advantage of their free service. My accesses have been reliable and trouble free. On the rare occasions I have needed to contact them, I have found their customer service both prompt and helpful. You can't ask more than that. I'm glad I found XSusenet and am eager to recommend them to my friends.

No support. Was using the free account, but then somehow my account got closed. Submitted a ticket, no reply since 2 weeks. Then I tried the contact form, also no reply for a week. Looks like i'm not going to get any reply from them. Also the SSL certificate for the "My account" section of the site was expired for at least two weeks. I mentioned this to them on the second day, also no reply.

Free tiers are usually rubbish Digging the service. Most services' free tiers are so restrictive that it's not worth bothering but XS deliver. They're not spammy, and they keep to their word. Keep it up!

Great services I'm using their free account as a back for my last hope when I cannot use my other accounts to find contents. Surprisingly XS did a great job to help my find missing contents. Highly recommend them not matter you need a free backup or a main unlimited account.