No support. Was using the free account, but then somehow my account got closed. Submitted a ticket, no reply since 2 weeks. Then I tried the contact form, also no reply for a week. Looks like i'm not going to get any reply from them. Also the SSL certificate for the "My account" section of the site was expired for at least two weeks. I mentioned this to them on the second day, also no reply.

Worst support ever Worst support ever, they dont reply to ticket requests. I tried to pay my subscription today the 12th and their website wouldnt allow payment, for the last 2 days there has been the same error screen when trying to prolong my account. I would recommend someone like Supernews if you want a usenet account, they at least have a tech support who try and help out

Kudos to XSusenet I sincerely applaud XSusenet primarily because of consequently offering free usenet subscriptions for the public! Most interested people do not need power user access at full connection speed loading some years obsolete stuff. The currently new assets that are available for free are the right way to go. And regular accounts of XSusenet are quite good too - e.g. reasonable access time and speed for occasional piracy at very moderate price. I do not understand why anybody asks for gigabit speeds and at least 5 years retention - these are least important features for usual users. My suggestion: Combine free access to the new assets with cheap paid service or Black Friday block for the older stuff and you are well served paying just peanuts - one year downloading all you want costs no more than single menu at the restaurant.

Great customer support Renewals are easy, timely reminders ensure continuous service. Retention is fair with good value for price.

Great free (and paid) Usenet/NNTP service As one of the very few Usenet/NNTP services out there that still offers a free subscription, as well as paid, I can’t give them less than 5 stars. The speed of the free subscription isn’t the greatest, but it’s free and faster than the other free services still left (if you can find them). You only have to renew once a month and you get 25GB to download each month. That’s excellent for free and you really can’t expect more without paying, since it does cost them.