I was an XSUsenet customer since 2018 I was an XSUsenet customer since 2018. I was happy with the service until earlier this month. First they let their site SSL cert expire and then none of my payments were credited to my subscription. When I submitted a ticket for support it was closed by an Admin with no explanation. None of my inquiries were responded to. Not sure what happened but it looks like somone ran off with all the money.

Worst support ever Worst support ever, they dont reply to ticket requests. I tried to pay my subscription today the 12th and their website wouldnt allow payment, for the last 2 days there has been the same error screen when trying to prolong my account. I would recommend someone like Supernews if you want a usenet account, they at least have a tech support who try and help out

No support. Was using the free account, but then somehow my account got closed. Submitted a ticket, no reply since 2 weeks. Then I tried the contact form, also no reply for a week. Looks like i'm not going to get any reply from them. Also the SSL certificate for the "My account" section of the site was expired for at least two weeks. I mentioned this to them on the second day, also no reply.

Great free (and paid) Usenet/NNTP service As one of the very few Usenet/NNTP services out there that still offers a free subscription, as well as paid, I can’t give them less than 5 stars. The speed of the free subscription isn’t the greatest, but it’s free and faster than the other free services still left (if you can find them). You only have to renew once a month and you get 25GB to download each month. That’s excellent for free and you really can’t expect more without paying, since it does cost them.

Great customer support Renewals are easy, timely reminders ensure continuous service. Retention is fair with good value for price.