Support is abysmal I have had this service for months, even years. I continually receive authentication errors from my newsreader (never happened with any other usenet service provider I have used). I tried to get support to resolve, but they are totally useless. After many messages, they always resort to 'create a new account.' The error was mainly a nuisance error...that is, if I ignored it downloads would still happen, but about every few months I am unable to download anything. And every time support has no clue or no ability to help.

Paid for a full year Paid for a full year. After confimation I couldn't upgrade to the full year connection. Send a mail, placed a ticket but no reaction from the "excellent" team. What kind of organisation is this! Crooks. Not worth a penny.

I was an XSUsenet customer since 2018 I was an XSUsenet customer since 2018. I was happy with the service until earlier this month. First they let their site SSL cert expire and then none of my payments were credited to my subscription. When I submitted a ticket for support it was closed by an Admin with no explanation. None of my inquiries were responded to. Not sure what happened but it looks like somone ran off with all the money.

Free account gets disabled Every so often my free account gets disabled. And that is fine and of course up to xsusenet. What is not fine is that I never get any response as to why the free account gets disabled. Some feedback would show that there is a customer service behind the usenet provider. Their FAQ on this item is of no help as I comply with all the terms and conditions. I am impressed however with their high level of 100% completion for articles.

No support. Was using the free account, but then somehow my account got closed. Submitted a ticket, no reply since 2 weeks. Then I tried the contact form, also no reply for a week. Looks like i'm not going to get any reply from them. Also the SSL certificate for the "My account" section of the site was expired for at least two weeks. I mentioned this to them on the second day, also no reply.