Avoid at all cost I would strongly advise against using XS Usenet's services. I have been using them without issue for a few years, but since they released a new client portal, I've failed to renew my subscription so it expired. So I tried terminating the old subscription and getting a new one about a week ago. My credit card was charged and I received the invoice indicating it was paid, but the account is still pending and I have no login credentials. After a day or so I opened a support ticket, to which I got no reply. A day alter I then replied to that ticket again, in case it got lost. Still no reply. Then I emailed their support and got no reply. Then I tried to phone them, but their number is not in service. According to their website, they hired a new customer satisfaction team about a month ago, but from all perceivable evidence, they just don't exist anymore. I guess they just kept the billing systems in place to leech some money off of unsuspecting potential customers, but everything else seems to be shut down.

No longer working. I've used their free service on and off for a few years and it worked well until they changed the system recently. Now the account will not work, the support is not existent and will not get any replies, the knowledge base consists of 2 pages, one gives the server details, which don't work and the other says simply "test". Sadly xsusenet.com has gone from good to completely useless. Time to move on.

Beware if you have a problem The usenet service is fine. The VPN has also been fine, But beware! I tried to renew the VPN on 24 September and paid by credit card. they took my money but did not change the account expiry date. I left numerous messages and raised tickets to try and sort this out but XS Usenet did not reply.

I used the free version I used the free version. It's slow offcourse 2 Mb's. The files become larger and larger. I suggest increase the speed of the free version

Great customer support Renewals are easy, timely reminders ensure continuous service. Retention is fair with good value for price.