Unable to renew paid service Renewed my subscription, my card was properly charged, and yet my service is about to expired. There's no support whatsoever, or at least no one has replied to my email or tickets for 2 days already. Fear I will have to do a chargeback and move to another service.

Support is abysmal I have had this service for months, even years. I continually receive authentication errors from my newsreader (never happened with any other usenet service provider I have used). I tried to get support to resolve, but they are totally useless. After many messages, they always resort to 'create a new account.' The error was mainly a nuisance error...that is, if I ignored it downloads would still happen, but about every few months I am unable to download anything. And every time support has no clue or no ability to help.

Worst support ever Worst support ever, they dont reply to ticket requests. I tried to pay my subscription today the 12th and their website wouldnt allow payment, for the last 2 days there has been the same error screen when trying to prolong my account. I would recommend someone like Supernews if you want a usenet account, they at least have a tech support who try and help out

Beware if you have a problem The usenet service is fine. The VPN has also been fine, But beware! I tried to renew the VPN on 24 September and paid by credit card. they took my money but did not change the account expiry date. I left numerous messages and raised tickets to try and sort this out but XS Usenet did not reply.

Free tiers are usually rubbish Digging the service. Most services' free tiers are so restrictive that it's not worth bothering but XS deliver. They're not spammy, and they keep to their word. Keep it up!