Great customer support Renewals are easy, timely reminders ensure continuous service. Retention is fair with good value for price.

I used the free version I used the free version. It's slow offcourse 2 Mb's. The files become larger and larger. I suggest increase the speed of the free version

No support. Was using the free account, but then somehow my account got closed. Submitted a ticket, no reply since 2 weeks. Then I tried the contact form, also no reply for a week. Looks like i'm not going to get any reply from them. Also the SSL certificate for the "My account" section of the site was expired for at least two weeks. I mentioned this to them on the second day, also no reply.

Unable to renew paid service Renewed my subscription, my card was properly charged, and yet my service is about to expired. There's no support whatsoever, or at least no one has replied to my email or tickets for 2 days already. Fear I will have to do a chargeback and move to another service.

I was an XSUsenet customer since 2018 I was an XSUsenet customer since 2018. I was happy with the service until earlier this month. First they let their site SSL cert expire and then none of my payments were credited to my subscription. When I submitted a ticket for support it was closed by an Admin with no explanation. None of my inquiries were responded to. Not sure what happened but it looks like somone ran off with all the money.