A year subscription deleted after 2 months and they don't answer mails A year subscription deleted after 2 month. Since a week I can not login anymore although I have a paid account valid for 1 year but they deleted my account for no good reason. The account was valid until october 2020, but is useless now. Worst of all they won't answer to any of the messages posted on their website.

Avoid at all cost I would strongly advise against using XS Usenet's services. I have been using them without issue for a few years, but since they released a new client portal, I've failed to renew my subscription so it expired. So I tried terminating the old subscription and getting a new one about a week ago. My credit card was charged and I received the invoice indicating it was paid, but the account is still pending and I have no login credentials. After a day or so I opened a support ticket, to which I got no reply. A day alter I then replied to that ticket again, in case it got lost. Still no reply. Then I emailed their support and got no reply. Then I tried to phone them, but their number is not in service. According to their website, they hired a new customer satisfaction team about a month ago, but from all perceivable evidence, they just don't exist anymore. I guess they just kept the billing systems in place to leech some money off of unsuspecting potential customers, but everything else seems to be shut down.

Beware if you have a problem The usenet service is fine. The VPN has also been fine, But beware! I tried to renew the VPN on 24 September and paid by credit card. they took my money but did not change the account expiry date. I left numerous messages and raised tickets to try and sort this out but XS Usenet did not reply.

Worst support ever Worst support ever, they dont reply to ticket requests. I tried to pay my subscription today the 12th and their website wouldnt allow payment, for the last 2 days there has been the same error screen when trying to prolong my account. I would recommend someone like Supernews if you want a usenet account, they at least have a tech support who try and help out

Happy to use XSUSENET I use XSusenet to access the usenet. Because those accesses are infrequent, I have taken advantage of their free service. My accesses have been reliable and trouble free. On the rare occasions I have needed to contact them, I have found their customer service both prompt and helpful. You can't ask more than that. I'm glad I found XSusenet and am eager to recommend them to my friends.