Worst support ever Worst support ever, they dont reply to ticket requests. I tried to pay my subscription today the 12th and their website wouldnt allow payment, for the last 2 days there has been the same error screen when trying to prolong my account. I would recommend someone like Supernews if you want a usenet account, they at least have a tech support who try and help out

A year subscription deleted after 2 months and they don't answer mails A year subscription deleted after 2 month. Since a week I can not login anymore although I have a paid account valid for 1 year but they deleted my account for no good reason. The account was valid until october 2020, but is useless now. Worst of all they won't answer to any of the messages posted on their website.

Paid for a full year Paid for a full year. After confimation I couldn't upgrade to the full year connection. Send a mail, placed a ticket but no reaction from the "excellent" team. What kind of organisation is this! Crooks. Not worth a penny.

Free account gets disabled Every so often my free account gets disabled. And that is fine and of course up to xsusenet. What is not fine is that I never get any response as to why the free account gets disabled. Some feedback would show that there is a customer service behind the usenet provider. Their FAQ on this item is of no help as I comply with all the terms and conditions. I am impressed however with their high level of 100% completion for articles.

Kudos to XSusenet I sincerely applaud XSusenet primarily because of consequently offering free usenet subscriptions for the public! Most interested people do not need power user access at full connection speed loading some years obsolete stuff. The currently new assets that are available for free are the right way to go. And regular accounts of XSusenet are quite good too - e.g. reasonable access time and speed for occasional piracy at very moderate price. I do not understand why anybody asks for gigabit speeds and at least 5 years retention - these are least important features for usual users. My suggestion: Combine free access to the new assets with cheap paid service or Black Friday block for the older stuff and you are well served paying just peanuts - one year downloading all you want costs no more than single menu at the restaurant.