No support. Was using the free account, but then somehow my account got closed. Submitted a ticket, no reply since 2 weeks. Then I tried the contact form, also no reply for a week. Looks like i'm not going to get any reply from them. Also the SSL certificate for the "My account" section of the site was expired for at least two weeks. I mentioned this to them on the second day, also no reply.

I was an XSUsenet customer since 2018 I was an XSUsenet customer since 2018. I was happy with the service until earlier this month. First they let their site SSL cert expire and then none of my payments were credited to my subscription. When I submitted a ticket for support it was closed by an Admin with no explanation. None of my inquiries were responded to. Not sure what happened but it looks like somone ran off with all the money.

Kudos to XSusenet I sincerely applaud XSusenet primarily because of consequently offering free usenet subscriptions for the public! Most interested people do not need power user access at full connection speed loading some years obsolete stuff. The currently new assets that are available for free are the right way to go. And regular accounts of XSusenet are quite good too - e.g. reasonable access time and speed for occasional piracy at very moderate price. I do not understand why anybody asks for gigabit speeds and at least 5 years retention - these are least important features for usual users. My suggestion: Combine free access to the new assets with cheap paid service or Black Friday block for the older stuff and you are well served paying just peanuts - one year downloading all you want costs no more than single menu at the restaurant.

Unable to renew paid service Renewed my subscription, my card was properly charged, and yet my service is about to expired. There's no support whatsoever, or at least no one has replied to my email or tickets for 2 days already. Fear I will have to do a chargeback and move to another service.

Support is abysmal I have had this service for months, even years. I continually receive authentication errors from my newsreader (never happened with any other usenet service provider I have used). I tried to get support to resolve, but they are totally useless. After many messages, they always resort to 'create a new account.' The error was mainly a nuisance error...that is, if I ignored it downloads would still happen, but about every few months I am unable to download anything. And every time support has no clue or no ability to help.