No support. Was using the free account, but then somehow my account got closed. Submitted a ticket, no reply since 2 weeks. Then I tried the contact form, also no reply for a week. Looks like i'm not going to get any reply from them. Also the SSL certificate for the "My account" section of the site was expired for at least two weeks. I mentioned this to them on the second day, also no reply.

Beware if you have a problem The usenet service is fine. The VPN has also been fine, But beware! I tried to renew the VPN on 24 September and paid by credit card. they took my money but did not change the account expiry date. I left numerous messages and raised tickets to try and sort this out but XS Usenet did not reply.

Great services I'm using their free account as a back for my last hope when I cannot use my other accounts to find contents. Surprisingly XS did a great job to help my find missing contents. Highly recommend them not matter you need a free backup or a main unlimited account.

Support is abysmal I have had this service for months, even years. I continually receive authentication errors from my newsreader (never happened with any other usenet service provider I have used). I tried to get support to resolve, but they are totally useless. After many messages, they always resort to 'create a new account.' The error was mainly a nuisance error...that is, if I ignored it downloads would still happen, but about every few months I am unable to download anything. And every time support has no clue or no ability to help.

Paid for a 3 month subscription and… Paid for a 3 month subscription and it's expired after a month, I've tried contacting them no reply so I have openedna PayPal dispute.