Paid for a full year Paid for a full year. After confimation I couldn't upgrade to the full year connection. Send a mail, placed a ticket but no reaction from the "excellent" team. What kind of organisation is this! Crooks. Not worth a penny.

Happy to use XSUSENET I use XSusenet to access the usenet. Because those accesses are infrequent, I have taken advantage of their free service. My accesses have been reliable and trouble free. On the rare occasions I have needed to contact them, I have found their customer service both prompt and helpful. You can't ask more than that. I'm glad I found XSusenet and am eager to recommend them to my friends.

Support is abysmal I have had this service for months, even years. I continually receive authentication errors from my newsreader (never happened with any other usenet service provider I have used). I tried to get support to resolve, but they are totally useless. After many messages, they always resort to 'create a new account.' The error was mainly a nuisance error...that is, if I ignored it downloads would still happen, but about every few months I am unable to download anything. And every time support has no clue or no ability to help.

I used the free version I used the free version. It's slow offcourse 2 Mb's. The files become larger and larger. I suggest increase the speed of the free version

Unable to renew paid service Renewed my subscription, my card was properly charged, and yet my service is about to expired. There's no support whatsoever, or at least no one has replied to my email or tickets for 2 days already. Fear I will have to do a chargeback and move to another service.