Buyer beware Buyer beware. This company makes false promises. If I could rate them 0 stars, I would. It's hard to manage your reputation score with incomplete data coming from its platform. When problems were found the Reputations team were unable to fix the issues. Company executive to NOT care about their customers. There are other Reputation management companies out there that can do a much better job. Don't waste your money on this one.

Great company Great company. I work directly with Kathleen and she is nothing short of amazing. She has quick and timely responses and is incredibly helpful. It is very apparent that she cares about helping us out through her impeccable attention to detail (we have 2000+ locations and growing). Can't recommend their services enough.

Pleased with our decision Very thankful that our company found Reputation. The platform itself is great, but the support team and our rep, Candise, make it even better. They are quick to reply and always willing to talk through new strategies and any questions.

Do your homework before choosing Reputation.com First, know that I didn’t pick them, I inherited the management of Reputation.com at my company. In the past I’ve worked with the top Customer Feedback Management (CFM) vendors in the space and had never heard of Reputation.com. I gave them a chance, and perhaps I got a little spoiled by my previous experience, but they have failed miserably. Never have I been treated so poorly by a vendor. Whenever we have issues, we are ignored by the Account Manager and CSM. I have to give credit to their technical support though as they fill in where the other two fall short. Their survey, data analysis and reporting capabilities pale in comparison to the leading CFM vendors. I don’t recommend them at all. Do your homework and don’t be driven by just price when choosing a CFM vendor.

Great Experience with Excellent Results My company is current a client of Reputation, and we could not be more happy with our experience. We first signed on with them to for business listing management and review requesting tools, then we added on the review responding feature and also just moved our customer surveys to their platform. We have seen our review volume increase drastically and have received a record number of reviews last month. We are a franchise model and our franchisees are pleased with the ease of the dashboard and app. Their technical support team also always meets our needs, and we get a lot of support from our Customer Success Manager and team. We plan to stay partnered with Reputation for a long time!