another poor data collection management… another poor data collection management company that is so out of reach with live information gathering.Reputation's claim of being an expert in reputation management is highly questionable. Throughout our engagement, it became evident that they lacked the necessary skills and knowledge to effectively manage our online reputation. Their strategies were outdated and ineffective, resulting in negligible improvements in our online presence. It felt like they were simply going through the motions without any genuine understanding of our unique business needs.

Lack of Commitment and Integration Issues with Reputation's Customer Service I am thoroughly disappointed with the Reputation customer services and integration team. Despite the system's great reporting features, the constant issues with integrations have overshadowed any positives. The lack of ownership and commitment from their team, excluding a few exceptions, is frustrating. Communication is sparse, follow-up meetings are canceled, and problem resolution is minimal. I would not recommend this system due to these ongoing integration problems. A reevaluation of their customer service practices is urgently needed.

Reputation is a game changer! Reputation is a game changer! Not only can you see all of your reviews in one place, making it easy to respond and stay on top of things, they keep growing and improving the user's experience. Additions like Social Suite make my life so much easier. Everyone there is helpful, knowledgeable and absolutely great to work with. I highly recommend exploring what Reputation.com can do for you!

Great company Great company. I work directly with Kathleen and she is nothing short of amazing. She has quick and timely responses and is incredibly helpful. It is very apparent that she cares about helping us out through her impeccable attention to detail (we have 2000+ locations and growing). Can't recommend their services enough.

Our Sales representative was great as… Our Sales representative was great as is our Project Manager. We are just in the implementation phase so I can circle back with more feedback once we are up and running with all modules. We have only had one expert from the company who has been very busy and therefore not as quick to respond as would be our preference. Maybe they need to hire more resources to cover this aspect of the business.