another poor data collection management… another poor data collection management company that is so out of reach with live information gathering.Reputation's claim of being an expert in reputation management is highly questionable. Throughout our engagement, it became evident that they lacked the necessary skills and knowledge to effectively manage our online reputation. Their strategies were outdated and ineffective, resulting in negligible improvements in our online presence. It felt like they were simply going through the motions without any genuine understanding of our unique business needs.

Happy Customer Our company has been using Reputation.com for several years now. I LOVE the one-stop-shop for managing everything. We use them for surveys, and online review management and recently added the social media component. Very user-friendly, great insights, and analytic reports. I love the workflow from our onsite teams to upper management for review and approval prior to publishing. Great product.

Our Sales representative was great as… Our Sales representative was great as is our Project Manager. We are just in the implementation phase so I can circle back with more feedback once we are up and running with all modules. We have only had one expert from the company who has been very busy and therefore not as quick to respond as would be our preference. Maybe they need to hire more resources to cover this aspect of the business.

Lack of Commitment and Integration Issues with Reputation's Customer Service I am thoroughly disappointed with the Reputation customer services and integration team. Despite the system's great reporting features, the constant issues with integrations have overshadowed any positives. The lack of ownership and commitment from their team, excluding a few exceptions, is frustrating. Communication is sparse, follow-up meetings are canceled, and problem resolution is minimal. I would not recommend this system due to these ongoing integration problems. A reevaluation of their customer service practices is urgently needed.

Buyer beware Buyer beware. This company makes false promises. If I could rate them 0 stars, I would. It's hard to manage your reputation score with incomplete data coming from its platform. When problems were found the Reputations team were unable to fix the issues. Company executive to NOT care about their customers. There are other Reputation management companies out there that can do a much better job. Don't waste your money on this one.