Amazing tool perfect for every company! I have been working with Reputation for just about 2 years! Lionel has been my contact since the beginning and has always been able to help me whenever needed! I love the automated tools that send customers requests and reminders! Overall we are very happy with Reputation and I would recommend them to everyone I know!

I had a Zoom interview with them I had a Zoom interview with them. It was the most unprofessional thing I'd ever witnessed, I'll spare the details. They discriminated against me because I'm in a wheelchair. Steer clear of this organization.

another poor data collection management… another poor data collection management company that is so out of reach with live information gathering.Reputation's claim of being an expert in reputation management is highly questionable. Throughout our engagement, it became evident that they lacked the necessary skills and knowledge to effectively manage our online reputation. Their strategies were outdated and ineffective, resulting in negligible improvements in our online presence. It felt like they were simply going through the motions without any genuine understanding of our unique business needs.

Lack of Commitment and Integration Issues with Reputation's Customer Service I am thoroughly disappointed with the Reputation customer services and integration team. Despite the system's great reporting features, the constant issues with integrations have overshadowed any positives. The lack of ownership and commitment from their team, excluding a few exceptions, is frustrating. Communication is sparse, follow-up meetings are canceled, and problem resolution is minimal. I would not recommend this system due to these ongoing integration problems. A reevaluation of their customer service practices is urgently needed.

Impossible to reach when you have an issue. Have been a customer for about a year. Being double billed for several months and now when I try to reach anybody it is impossible to make contact. No Phone Numbers. Web forms remain unanswered. No way I could give a positive review.