Do your homework before choosing Reputation.com First, know that I didn’t pick them, I inherited the management of Reputation.com at my company. In the past I’ve worked with the top Customer Feedback Management (CFM) vendors in the space and had never heard of Reputation.com. I gave them a chance, and perhaps I got a little spoiled by my previous experience, but they have failed miserably. Never have I been treated so poorly by a vendor. Whenever we have issues, we are ignored by the Account Manager and CSM. I have to give credit to their technical support though as they fill in where the other two fall short. Their survey, data analysis and reporting capabilities pale in comparison to the leading CFM vendors. I don’t recommend them at all. Do your homework and don’t be driven by just price when choosing a CFM vendor.

Valuable Partner! I have specifically worked with SIM partners which was acquired by Reputation.com not too long ago. They have been a valuable partner and offer swift and reliable service. Any requests or questions we have are investigated and resolved quickly with an abundant amount of communication throughout the process. Our account rep is honestly amazing with all that she handles and accomplishes for us.

Unjust and unrealistic. This platform continues to be unrealistic. In a world where everyone is quick to complain and barely anyone want to take to time of day to leave positive comments even after a good experience. The calculations of this site are unjust. This site can cost people jobs when they do not think about the weight of the rep score can carry.

No idea where they got my name from I got an email saying if I don't sign up to their PRO service they can't continue removing my details. Wha??? I'd never even heard of them before now, but apparently I have an account with them! I can only guess that when I've signed up to something else it has linked to them. So, I'm trying to find a way to close the account as I really don't want to have ANYTHING to do with them but of course there's no way to do this without contacting them - I try to instant chat but as soon as I hit "enter" the window closes. They sound like complete cowboys to me, and VERY dodgy.

Worse company I’ve ever had the… Worse company I’ve ever had the displeasure to work with. It’s an oxymoron that reputation.com couldn’t care less about their reputation. Their sales rep. Lied and the entire company works together to cover up. They will do anything to keep you locked in a year contract even if they are not meeting their obligation. We are currently paying for a service even though half of what they were supposed to provide was never implemented. We spoke to over 8 different people, they pass you from person to person and NOBODY gives a damn. They just want your money. Real crooks. I am glad I’m almost done with literally throwing my money away for 12 months. I wouldn’t recommend this company to my worse enemy. very dishonest people!