Open Infra, lack of communication, SCAM Open Infra,specifically, Albert Perez, told me to hook up to the fiber cable was FREE. Further, I was told I'd get to pick my provider, if I decided to use the service. 100% a LIE. I've now recieved a bill for service from a company that I've never heard about, including the list given to me. This company has no phone number or any other information in regards to contact. WARNING !!!!

Very Bad Customer Service Installation of fiber in our area was only supposed to take 6 to 8 months. It took about 14 months. During that time, there were no updates provided unless I contacted them. On 3-4-24 when I contacted them, they told me that I should have service and just needed to connect my router and get my account set up. It didn't work so they scheduled a tech to come out on 3-11-24. The tech tested the fiber and said we would need another line ran to the house because the current one must be bad. once again, I have had to contact them 3 different times to find out when someone was coming out. All they could tell me was that they didn't do that part and can only tell the contractors they need to come out. The last communication was 4-2-24 from me and I still have no response and no internet on 4-19-24. If you use them, don't expect them to be proactive. Just know that you are going to have to beg and plead to be their customer and give them money. I can't speak to how they are if you are finally able to become a customer because we never got to that point.

Open Infra fiber optic - bad idea They are trying to lay line in Aubrey, TX. Installation crews have been boring/digging through residential water lines all summer. We are without water this evening; they hit a main line in our area today. As they bore, they leave you a sludge mess in your property’s bar ditch. This is progress?

If I could leave a negative star review… If I could leave a negative star review I would! This company cut my friends 85 year old fathers main water line to his house and are refusing to do anything about it. They have been left with NO WATER since Friday! You need to make this right and fix your mistakes!

THEY ARE CRAPY INTERNET PROVIDER THEY ARE CRAPY INTERNET PROVIDER, WORST THAN CABLE INTERNET FROM SPECTRUM. SUPPOSEDLY THEY HAVE 1K MBPS AND IS WORST THAN THE 500 MBPS OF SPECTRUM OR ANY OLD DSL SYSTEM. I HOPE THEY GET ME OFF THEIR CONTRACT OR GIVE ME CREDIT FOR EVERY MONTH OF CRAPY SERVICE. EVEN CALING EVOLUTION FIBER OR OPEN INFRA IS A NIGHTMARE. EVEN TO TRY TO PAY THEM IS A NIGHTMARE AND THE USE A 3ER PARTY BILLING, THAT ONLY THEM HEARD OFF.