James James was very courteous and professional and well dressed and manerd answered all our questions.We hope this helps your company having good workers like James. Stephen &Christine & Beens,Lucy @1856 n.princesse ave 34433

Very Bad Customer Service Installation of fiber in our area was only supposed to take 6 to 8 months. It took about 14 months. During that time, there were no updates provided unless I contacted them. On 3-4-24 when I contacted them, they told me that I should have service and just needed to connect my router and get my account set up. It didn't work so they scheduled a tech to come out on 3-11-24. The tech tested the fiber and said we would need another line ran to the house because the current one must be bad. once again, I have had to contact them 3 different times to find out when someone was coming out. All they could tell me was that they didn't do that part and can only tell the contractors they need to come out. The last communication was 4-2-24 from me and I still have no response and no internet on 4-19-24. If you use them, don't expect them to be proactive. Just know that you are going to have to beg and plead to be their customer and give them money. I can't speak to how they are if you are finally able to become a customer because we never got to that point.

Outstanding service updates under… Outstanding service updates under pressure. There was an outage in my area caused by construction and I have experienced ABSOLUTELY stellar updates that felt empathetic, to say the least. I’ve never worked construction, and I missed a meeting due to the outage… but I know enough to say this company is working in a difficult position of providing updates on behalf of 3rd parties that are out of their control. The updates are OUTSTANDING, even with pictures of the work. Thank you! Take your time to do it safely.

Stay away!! Stay away!!! This people are the worst they duped my son to sign two years contract and promise all the best that fiber is now we are without internet at least one day a week broadband with next link we had before never went out

INSTALLATION IS HORRIBLE They dug up in the wrong places. Then they broke sprinkler lines that they promised to repair. Without a joke a three year old could have done better. Major leaks and they keep moving forward to install more lines. They must be getting paid by the foot without any consideration on the work being done. Pathetic at best.