INSTALLATION IS HORRIBLE They dug up in the wrong places. Then they broke sprinkler lines that they promised to repair. Without a joke a three year old could have done better. Major leaks and they keep moving forward to install more lines. They must be getting paid by the foot without any consideration on the work being done. Pathetic at best.

Open Infra fiber optic - bad idea They are trying to lay line in Aubrey, TX. Installation crews have been boring/digging through residential water lines all summer. We are without water this evening; they hit a main line in our area today. As they bore, they leave you a sludge mess in your property’s bar ditch. This is progress?

The install was very clean and minimal… The install was very clean and minimal in time when ONT was installed. I would suggest that when a tech returns on future installs to install router, that an appointment is scheduled instead of tech just showing up. The construction work was clean, although final clean up and erosion control(sod) needs to be placed at all excavation sites. The service has been stable and reliable to this point! I know several neighbors are still struggling to get their services up and running. It might be a good idea to get those worked out quickly for the revenue and image. Competitors are planning and working to move in, so being first to the game and giving everyone the experience I had would go a long way.

I've been told for months that service… I've been told for months that service was going to be turned on in my area within 2-3 weeks. Nothing. Call customer service and it's some over seas call center with useless people who don't speak good English. I get told the same thing every time.. "I reached out to our installation team and was not able to get an answer but I will send in a message for them and I will personally follow up with you in 1-2 days". Weeks go by, no follow up.

Outstanding service updates under… Outstanding service updates under pressure. There was an outage in my area caused by construction and I have experienced ABSOLUTELY stellar updates that felt empathetic, to say the least. I’ve never worked construction, and I missed a meeting due to the outage… but I know enough to say this company is working in a difficult position of providing updates on behalf of 3rd parties that are out of their control. The updates are OUTSTANDING, even with pictures of the work. Thank you! Take your time to do it safely.